Aldan Global Resources is a leading Executive Search Consultancy Firm specialising in the following sectors, Banking and Finance, Information Technology as well as Commercial and Industrial. We embrace the responsibility and are committed to helping our clients' achieve their business objectives and also for advancing our candidates' careers to a higher level.LIC05C3325.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases