As one of the world's leading provider of financial services to institutional investors, this bank operates in 12 countries and territories in the Asia Pacific region. This bank offers a broad and integrated range of products and services across all businesses, serving the needs of individual, corporate, institutional and government clients.
Day to day responsibilities will include, but are not limited to:
Verification function to ensure all trades are booked correctly, liaising with the front office or clients for any discrepancies in a timely manner
Confirmation function to ensure that discrepancies and exceptions are investigated and resolved promptly
Settlements functions to ensure all payments are made correctly within the payment cut off time, resolving and investigating any issues that may arise in relation to any settlements
Client services function, establishing excellent working relationship and providing quality service and issue resolutions to both internal business partners and external global counterparties
Participation in the teams related projects and process improvement initiatives
Interested applicants are encouraged to submit your resumes in MS Word format to email@example.com
We regret that only shortlisted candidates will be notified. However, the rest assured all applicants will be retained in our database and inform you of other jobs matching your criteria if you are selected.
Pontoon is a global HR outsourcing company specializing in improving an organization’s talent. We manage the contingent workforce and statement of work resources on behalf of our clients, as well as source and recruit direct hires. Pontoon’s approach results in significant cost savings and revenue improvement, increased worker quality, workforce insight and greater regulatory compliance. A division of Adecco with operations in nearly 100 countries and with more than 1,500 colleagues worldwide, the Jacksonville, Florida-based organization delivers solutions to more than 150 industry-leading companies.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases