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Training Officer

Keywords / Skills : Customer Service, Customer Support, Customer Care, Customer Service Executive, Customer Care Executive

5 - 8 years
Posted: 2019-09-21

Job Description
Job Description :

Qualifications:
Preferably with a degree on Human Resource Management, Mass Communication, Psychology, Education, or Business Management or its equivalent.
Tenure of at least one year in HGS, with no Citation Forms or disciplinary action on behavior-related incidents.
At least four years of training experience in the BPO setting. At least one year of supervisory experience in the BPO setting.
A certificate on Project Management Training and experience in leading a project completion a plus. Shows expertise and be able to train trainers in module design and development.
Be able to interpret and assess training and development needs.
Excellent oral and written English, preferably with CEFR Level C1.
Key Responsibilities:
Leads in facilitating Leadership classes specific to the account.
Oversees and makes final recommendations for training curricula, review training outlines and identify appropriate instructional formats.
Design new training courses and programs.
Prepare and oversee coaching plans for trainers, and conducts coaching to TS & STS.
Requirements:
  • Willing to work in Quezon City
  • Willing to work on shifting schedules


About Company

HGS Philippines currently has an employee strength of 6,500+ and operates from Quezon City, Muntinlupa City and Iloilo City. It offers services mainly to clients in the consumer electronics and technology sector. HGS Philippines was envisioned in mid-2004 after HGS acquired a pioneer in the Philippine contact center industry to make its first international foray. From an in-house domestic call center operator, the company was transformed into an international contact center provider after securing major contracts from Fortune 500 banking & financial services and consumer electronics products companies. Today, HGS Philippines is a financially stable business and continues to pursue aggressive growth strategies to provide clients with the best combination of cost and skilled manpower. Visit our recruitment sites from Mondays to Fridays, 10am - 8pm for faster processing: HGS Bridgetowne Recruitment Hub: Ground floor, Bridgetowne Giga Tower, 80 E. Rodriguez Jr. Avenue, Brgy. Ugong Norte, Quezon City Corporate Office: 18th Floor, Bridgetowne Zeta Tower, E. Rodriguez Jr Ave, Brgy Ugong Norte, Quezon City HGS Alabang Ground Floor Filinvest One, Northgate Cyberzone, Filinvest Corporate City, Alabang, Muntinlupa City, 1781 Philippines HGS Iloilo 2nd Floor Ayala Techno Hub, Boardwalk Avenue, Smallville Business Center, Mandurriao, Iloilo City, 5000 Philippines Recruitment Hotline: (02) 434-5123 Facebook: HGSjobs Website: www.hgsph.com
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