OneLink HR Consultancy Pte. Ltd. is registered in Singapore and licensed by the Ministry of Manpower to provide HR Consultancy and placement services for our valued clients and job seekers. Through our various networks and contacts, we have built an extensive database to meet the needs of our global clients and aspirations of talents. We believe in understanding the business requirements of our valued clients and source for the right talent match for each available opportunity. We also believe to understand our candidates on what they need for their exciting career. At OneLink, we are committed and passionate towards linking talents with opportunities and connecting all, globally
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases