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TSR | Ortigas | Nighshift (7869)

1 - 4 years
Posted: 2019-07-06

Industry
ITES/BPO
Function
IT
Role
Software Engineer/Programmer
Posted On
6th Jul 2019
Job Ref code
9233427
Job Description
Job Description :

MicroSourcing Philippines Inc. is looking for a Technical Support Representative who will be working for a POS and Online Ordering System provider to the hospitality industry in Australia.

We are looking for people who are excited to join our fast growing business!!!

Whats in it for you?
  • Competitive Compensation w/ night differential pay
  • HMO coverage from Day 1 of employment
  • Plenty of employee engagement activities
  • Fun and dynamic working environment


The successful candidate will be responsible of the following:
  • Answer inbound support calls and enter into the system (Zendesk)
  • Conduct basic troubleshooting with customer before escalating to a level 2 technician
  • Complete inbound email tickets and integration related tickets (Basic remote installations of software, Online Ordering System)


To excel in this role, you would ideally have:
  • Familiarity with email, web browsers, Microsoft Office
  • Setting up RDP/VPNs
  • Using Team Viewer or similar remote access methods
  • Experience with ZenDesk or similar ticketing software a plus
  • Experience with SugarCRM or similar CRM software a plus
  • Understanding basic network concepts like TCP/IP and port forwarding
  • Any Customer Service and Technical Support experience
  • Looking for a graduate of an IT degree with at least 2 years experience in a similar role
  • Willing to work on agraveyard schedule

Check out OrderMate Online's Company profile on Social Media and watch their team video, demonstrating why OrderMate is an Employer of choice!
https://www.linkedin.com/embed/feed/update/urn:li:activity:6424844298356948992
We encourage walk-in applicants!
Please drop by at our office located at the 32nd flr. Robinsons Cyberscape Beta Bldg. Ortigas Center, Pasig City.
Visit us anytime between 9:30AM - 4:00PM Mondays to Fridays (except holidays).
Please bring a copy of your resume and a valid ID.
Look for our friendly recruiter Ellaine.

About Company

MicroSourcing is one of the leading offshoring and outsourcing solutions provider in the Philippines. Voted Best Non-voice Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career. Our offices are located in Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment. Visit and apply at one of our Career Hubs, Monday-Friday, 9AM-5PM with your updated resume and a valid ID: Ortigas Career Hub - 32nd Floor, Cyberscape Beta Building, Topaz Road, Ortigas Center, Pasig City | http://www.microsourcing.com/visit-us-ortigas.asp Eastwood Career Hub - 6th Floor 1880 Building, Orchard Road Eastwood City Cyberpark, Bagumbayan, Quezon City | http://www.microsourcing.com/visit-us-ew.asp MOA Complex Career Hub - Ground Floor Two-Ecom Center, Tower A, Harbor Drive corner Palm Coast Avenue, Mall of Asia Complex, Pasay City | http://www.microsourcing.com/visit-us-moa.asp


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