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Unified communications Business Systems Analyst (Singapore)

Keywords / Skills : Unified communications, Contact Center

5 - 8 years
Posted: 2019-04-12

Nationality
Singapore
Industry
Banking/Accounting/Financial Services
Function
IT
Role
System Analyst/Tech Architect
Business Analyst
Education
Bachelors
Degree
Posted On
12th Apr 2019
Job Description
Define and document functional requirements, technical requirements, including associated business/operational/systems functions and processes
 Consult with business users to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access
 Act as a liaison between end-users, technical analysts, information technology analysts, consultants and other IT teams in the analysis, design, configuration, testing and maintenance of the system to achieve optimal operational performance and quality
 Analyse the feasibility of, and develop requirements for, systems and enhancements to existing systems; ensures the functional design fits the needs of the users
 Track and fully document changes for functional and business specifications; write detailed universally understood processes/steps/requirements for use in training
 Identify opportunities for improving business processes, user interface, functionality through information systems and/or non-system driver changes; assist in the preparation of proposals to develop new systems and/or operational changes.
 Work with multi-vendor teams to define and analyse requirements; perform impact analysis for enhancements
 Assist the project team in issue resolution to meet the requirements and timelines
 Define the training materials, and conduct formal system and user training sessions; facilitate train-the-trainer approach. Assist in training/mentoring other staff on the project
 Anticipate, analyze, address and resolve any functional or non-functional issues or risks either independently or together with the relevant stakeholders and propose alternative solutions as necessary
 Estimate cost, and prepare business cases for IT solutions, considering infrastructure, licenses, development and support

Must have
 Bachelor’s degree or equivalent in computer science/engineering
 With minimum 4-8 years of working experience in a business analyst role and with experience in the testing cycles and methodologies.
 Domain expertise and good technology knowledge in the areas of Unified Communication, Contact Centre, Collections, Telesales and banking applications. Skills in Avaya, Verint and OpenText Qfiniti technologies are desirable.
 Excellent stakeholder management, written and verbal communication skills

Good to have
 Experience in Banking sector around the area of digital channel of communication (e.g. text/audio/video chat)
 Good understanding and experience in Confluence, JIRA



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