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Urgent Hiring: Technical Support Representative (SQL)

Keywords / Skills : Technical Support Representative , payroll support, calls, chat , e-mail, online helpdesk software, technical support, Windows Operating Systems, Crystal Reports

1 - 4 years
Posted: 2019-08-01

Industry
ITES/BPO
Function
IT
Customer Service/Call Centre/BPO
Role
Other Customer Service
Technical Support Engineer
Posted On
1st Aug 2019
Job Ref code
9363144
Job Description
Job Description :

We are looking for a Technical Support Representative for Australia's payroll software provider of choice, with business units in Australia, North America, Asia and South Africa delivering services and products to over 40,000 clients in 35 countries.

Responsibilities:
  • Provide payroll support to customers via calls, chat and e-mail
  • Provide remote assistance to customers by logging on to the customer's desktops
  • Advise manager of problems encountered
  • Maintain the online helpdesk software
  • Test software for errors / bugs during quiet periods


Qualifications:
  • At least 1-3 years of experience with providing technical support and managing incident tickets
  • Knowledgeable of solving SQL queries and be able to interpret them
  • A candidate must have excellent communication skills and great customer handling skills.
  • Knowledge of Windows Operating Systems
  • Experience with using Crystal Reports or similar business intelligence reporting tools.


Whats in it for you?
  • Above par industry compensation and benefits package
  • Private HMO coverage under one of the countrys leading health insurance providers
  • Great people, unique culture, and amazing work environment!
  • Commitment to improving work environment and relationships
  • Employee engagement programs
  • Social responsibility events


Walk-ins are encouraged!Please visit our career hub located on the ground floor of the Two-Ecom center aloing Harbor Drive corner Palm Coast Avenue by the Mall of Asia Complex. We are open from Monday-Friday, 7am to 8pm. Please make sure to bring a valid ID and an updated copy of your resume when you visit.

About Company

MicroSourcing is one of the leading offshoring and outsourcing solutions providers in the Philippines. Voted Best Non-voice Excellence Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career. Our offices are located at Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center, and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment. Visit and apply at one of our Career Hubs, Monday-Friday, 9AM-5PM with your updated resume and a valid ID: MOA Complex Career Hub - Ground Floor, TwoE-com Center, Mall of Asia Complex, Pasay City | http://www.microsourcing.com/visit-us-moa.asp Ortigas Career Hub - 32nd Floor, Cyberscape Beta Building, Topaz Road, Ortigas Center, Pasig City | http://www.microsourcing.com/visit-us-ortigas.asp Eastwood Career Hub - 6th Floor, 1880 Building, Eastwood City Cyberpark, Bagumbayan, Quezon City | http://www.microsourcing.com/visit-us-ew.asp
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