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User Support Analyst | MOA

Keywords / Skills : MSCE, ITIL, CCNA, SCCM, System center configuration manager, Active directory

3 - 10 years
Posted: 2018-09-17

Nationality
Philippines
Industry
ITES/BPO
Function
IT
Role
Technical Support Engineer
Education
Bachelors
Degree
Salary
360000 - 600000 PHP
Posted On
17th Sep 2018
Job Description
Responsibilities:
  • Provide strong diagnostic and fault resolution skills to resolve most Level 1 and some Level 2 Service desk calls to increase the service to the business. 
  • Manage and escalate existing and new User Support Analyst calls in line with business priorities to ensure that all stakeholders are informed of the status and issues are resolved in a timely fashion 
  • Working with multiple stakeholders and a high volume of User Support Analyst calls in a complex environment
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, Software Engineering or any related field 
  • At least 3 years of experience providing remote assistance or IT helpdesk support 
  • Certification with Microsoft (MCSE), Cisco (CCNA), Citrix or any other vendor certification is required 
  • Demonstrate experience and strong working knowledge with standard software applications, including MS Office and Windows 7 / 10. 
  • Willing to work on a dayshift schedule at Mall of Asia Complex, Pasay City. 
Applicants are encouraged to walk-in! Please visit out career hub located on the ground floor of the TwoE-Com Center, Tower A, along Harbor Drive corner Palm Coast Avenue by the Mall of Asia Complex. Please bring an updated copy of your resume and a valid ID.




About Company

MicroSourcing Philippines Inc, is one of the leading outsourcing solutions providers in the Philippines. We specialize in setting up offshore operations for foreign clients who operate in a wide variety of industries all over the world. Our offices are located in the Eastwood City Cyberpark, Mall of Asia Complex, Bonifacio Global City, Ortigas and Cebu IT Park and form the perfect professional environment from which we can run our various projects. MicroSourcing is a fast moving and flexible company with a great international management team.


Walkin for you