Responsibilities: - Spearheading a team of UX designer - Require to front and present to clients as a lead - Involve in creating graphical design and layout for web and mobile applications including mock-ups and prototypes - Involve in gathering user prosonas, conduct interviews with users - Play the role of subject matter expert for User Experience and defining the GUI - Take ownership of design driven by meaningful, in depth user research - Lead product GUI and user interface design requirements by brainstorming with internal and external stakeholders - Apply technical best practices to work, constantly explore new technology and methodologies to deliver high quality solution. - Responsible for continued enhancement and improvement of existing user interface components
Requirements: - Degree or Diploma in IT with UX with 12+ years of experience in UX design
- Have led a team of UX designers previously. - Experience using Sketch, Photoshop, Illustrator etc - Solid experience in creating wireframes, prototypes, storyboards, user flows, process flows and site maps - Highly motivated, strong passion in user experience - Good communications and collaboration skills with strong analytical and problem solving skills - Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industrys latest trends and technologies.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases