Group Human Resources has the important role of attracting, retaining, and nurturing talent to ensure that DBS continues to be a competitive employer in Asia. With a well-established team of HR partners, we support and deliver effective people-based solutions and services across businesses. Our goal is to build a high-performance organisation by empowering and engaging our employees. Because we believe that banking is about people. Responsibilities
Responsible for end-to-end recruitment in the Private Banking domain – research & sourcing, assessment & selection and offer & on-boarding of candidates.
Build and maintain strong partnerships with HR business partners, line managers, external search consultants and vendors.
Share knowledge of business, candidate marketplace and recruitment trends in the Private Banking domain with stakeholders.
Participate in talent acquisition related initiatives such as designing and driving recruitment campaigns.
Degree holder with at least 10 years of in-depth and broad talent acquisition experience preferred.
Proven track record in recruitment in the Private Banking domain is a must.
Team player with strong customer focus and service orientation.
Excellent interpersonal and communication skills with the ability to manage stakeholders at all levels.
Resourceful and with good problem-solving skills.
Enjoys working in a fast-paced environment and able to perform under pressure and tight deadlines.
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases