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Keywords / Skills : Citrix, Virtualization, ITIL, server, MCSE, networking, VMWare

3 - 8 years
Posted: 2019-02-13

System Analyst/Tech Architect
Posted On
13th Feb 2019
Job Ref code
Job Description
As a Virtual Desktop Infrastructure (VDI) SME you will:
  • Participate in management over assigned service, and its operational setup, following guidelines from Service Manager
  • Ensure that all service documents are maintained, updated, reviewed regularly, as a joint effort, (orchestrated by Service Manager)
  • Ensure that supplier follows the documented procedures, escalate non-adherence, and work with supplier on improving the service
  • Manage the technical support for incident - especially for major or severity 1 incidents
  • Collaborate with business representatives to understand business perspective in context of assigned service
  • Participate in regular service and capacity review with IS supplier
  • Manage service quality to make sure comply with defined contract requirement in SLA/KPI
  • Creates and/or approves technical specifications for changes based on functional as well as non-functional requirements and specifications
  • Monitor continuous technology improvement, assist projects aimed at their delivery
  • 3+ years of experience on administration and troubleshooting of VMWare or Huawei VDI - FusionCloud desktop solution and Citrix.
  • 3+ years' experience with Application Virtualization with VMWare or Huawei VDI - FusionCloud desktop solution and Citrix.
  • Good to have Experience in NetScaler configuration, troubleshooting and with NetScaler management console
  • Strong background in application virtualization, server virtualization, application networking and network Storage, VMWare
  • Experience in infrastructure Virtualization platforms such as VMware, MS Hyper-V, Citrix or Nutanix.
  • Proven capabilities to manage external vendors

Additional advantages:

Certification in
  • ITIL Foundation
  • Citrix CCP-V, CCP-N and/or CCE-V
  • VMware VCP6
  • MCSE

About Company

NTT DATA Singapore Pte Ltd

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