We are looking for a Systems Engineer with a demonstrated ability to drive a project to completion with good time management skills. You must be highly self-motivated, an independent thinker, organized and detail-oriented, with the ability to prioritize and execute tasks in a high-pressure environment.
Proven experience in overseeing the design, development, and implementation of VMware technologies and equipment in a Microsoft Windows environment to the specifications of client proposals
Troubleshoot and resolve Server and Storage related issues when contacted by clients by providing both on-site and remote support
Familiar with Server, storage and backup solutions
Managing assigned projects and program components to deliver services in accordance with established objectives
Degree or Diploma in Electronic Engineering / Computer science
Minimum of 3 to 4 years working experience
Microsoft and VMware certification
Experience with SAN hardware, specifically EMC, or Netapps
Established since 1995, IT Works has a 20 year history providing executing search, contract staffing and recruitment services to global and local MNCS in Singapore and Asia. What started out initially with a focus on providing headhunting services for the IT and Banking industry, today IT Works provides a full suite of headhunting and contract staffing services across many industries across Asia with our partners. All our consultants in our Singapore office has more than 20 to 30 years work experience in their field of specialization.
Today we connect PMET job seekers and employers across Asia across multiple industries.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases