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EA Licence: 11C3793

VMWare Virtualization Senior System Engineer
World Renowned Aviation IT Solution Multinational Work Location: Loyang Staggering work shift schedule Job Description: To be a Subject Matter Expert of Cloud Support Vertical in Sever Infrastructure Management Team To act as escalation, point of contact for the team in escalated or complex Cloud (IaaS / DaaS) issues Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs) Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations To help build the team skills and knowledge based on the skill gap analysis in Cloud Vertical Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups and help build RCA for complex and Major Incidents Ensure shortest restoral times possible initiating the timely escalations to specialized resolver groups inside and outside the organization according to the customer contracts SLAs and monitoring requirements Proactively detect problems related to service and infrastructure operations and delivery services conduct diagnostics and provide service request ownership to ensure resolution of customer problems Improve on preventive and proactive maintenance of Cloud monitoring systems and services in accordance with agreed contracts and customer expectations Requirements: Degree in Computer Science or Electronics Engineering or equivalent in-country qualification Minimum 8 years of relevant Server Management and Support experience in the Open Systems Infrastructure / System support domain. Strong work experience in Cloud & Virtualization concepts (IaaS / DaaS / PaaS / SaaS) Knowledge and ability to install configure and maintain operating systems including Windows / Linux / Unix. Expertise in Citrix DaaS products and its sub products are highly desirable (Citrix Xen Desktop, XenAppServer, Netscaler) Strong knowledge on vFW’s (FortiGate and Edge gateways) Ability to trouble-shoot end to end on complex Cloud end user issues Knowledge of ITIL IT and network components and principles ITIL Foundation or Intermediate Certificate CCA certification in one or more of the following areas: XenDesktop/XenApp/XenServer Willing to work on staggering shift hours (7:30am to 3:30pm) or (12:30pm to 8:30pm) Willing to work on one (1) Saturday and one (1) Sunday support per month Open to Singapore based applicants with strong Singapore work experiences only To apply, please visit to and search for Job Reference:14285 To find out more about this opportunity, please contact Alexandra Calingo at: GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Alexandra Calingo | Registration No: R1101491 Contact Person: Sy Calingo, Alexandra - Reg No:R1101491 (    

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