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Voice Infra Specialist

Keywords / Skills : Cisco Call Manager

2 - 7 years
Posted: 2018-07-10

Nationality
Singapore
Industry
IT/ Computers - Software
Function
IT
Role
Software Engineer/ Programmer
Posted On
10th Jul 2018
Job Description
Company : Shell Infotech
Position : Voice Infra Specialist
t Exp : 3- 10 Years
Location : Changi Business Park
Type : 1 Year Contract (Renewable)
Notice : 1 Month
JD As Below :
Essential Skills & Prerequisites -
Cisco callmanager certifications preferred
Min Polytechnic Diploma in IT areas or Computer Science
-Willing to be assigned to work shifts ( morning shift or afternoon shift only)
- Willing to work on weekends and public holidays
- Passion to interact with and support End Users
Example - Minimum 1 year of experience administering the following platforms
- Cisco Callmanager ( mandatory experience)
- Cisco UCCX ( optional)
- Nice perform or Nice Engage (optional)
- Candidate must communicate well in English
Job Duties & Responsibilities :
Support Operations and Project activities on CUS Voice infrastructure including
1. Daily monitoring of system health attend to any monitoring alerts
2. Daily Incident tickets handling (End users)
3. Daily fulfillment of Service Requests from users
4. Provide guidance to end users on phone usage / features / configurations
5. Assist troubleshooting and analysis of any major issues (as directed by L3 SME)
6. Support for any voice projects and initiatives
7. Documentation of relevant issues and processes for future reference
Key Skill(s)

About Company

Shell Infotech is a leading Information Technology (IT) Consulting as well as IT Staffing Services provider headquartered in Singapore.

With over a decade of experience and 700+ employees working across multiple locations, we are able to leverage this vast expertise to deliver real value for our customers in the fields of IT Staffing, SAP Services, Enterprise Applications & IT Managed Services.

Singapore - Malaysia - India - Dubai

Founded in 2002, Shell Infotech has grown as the most preferred destination for employers and job seekers alike. We make mutually beneficial professional connections happen, delighting our esteemed clients and providing great opportunities to our candidates. We exist to nurture and enhance such connections where passion and purpose come together.

Licence No: 11C4878
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