Company : Shell Infotech Position : Voice Infra Specialist t Exp : 3- 10 Years Location : Changi Business Park Type : 1 Year Contract (Renewable) Notice : 1 Month JD As Below : Essential Skills & Prerequisites - Cisco callmanager certifications preferred Min Polytechnic Diploma in IT areas or Computer Science -Willing to be assigned to work shifts ( morning shift or afternoon shift only) - Willing to work on weekends and public holidays - Passion to interact with and support End Users Example - Minimum 1 year of experience administering the following platforms - Cisco Callmanager ( mandatory experience) - Cisco UCCX ( optional) - Nice perform or Nice Engage (optional) - Candidate must communicate well in English Job Duties & Responsibilities : Support Operations and Project activities on CUS Voice infrastructure including 1. Daily monitoring of system health attend to any monitoring alerts 2. Daily Incident tickets handling (End users) 3. Daily fulfillment of Service Requests from users 4. Provide guidance to end users on phone usage / features / configurations 5. Assist troubleshooting and analysis of any major issues (as directed by L3 SME) 6. Support for any voice projects and initiatives 7. Documentation of relevant issues and processes for future reference
Shell Infotech is a leading Information Technology (IT) Consulting as well as IT Staffing Services provider headquartered in Singapore.
With over a decade of experience and 700+ employees working across multiple locations, we are able to leverage this vast expertise to deliver real value for our customers in the fields of IT Staffing, SAP Services, Enterprise Applications & IT Managed Services.
Singapore - Malaysia - India - Dubai
Founded in 2002, Shell Infotech has grown as the most preferred destination for employers and job seekers alike. We make mutually beneficial professional connections happen, delighting our esteemed clients and providing great opportunities to our candidates. We exist to nurture and enhance such connections where passion and purpose come together.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases