Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Manage day-to-day activities associated with the ongoing operations for business-critical payment operations
Lead a team of platform support engineers who provide 24 x 7 operational support for business-critical payment applications
Provide technical expertise to facilitate investigation of complex technical issues. Uses technical knowledge to provide workaround & solutions to complex issues in a timely and efficient manner.
Leads formal and informal Post Event Problem Reviews, coordinates delivery dates, define action items, and pursue issues to closure for problems that occurred for all Severity Level 1 – 3 clients impacting incidents.
Ensures that all stakeholders are sufficiently involved in the Problem Management process. Act as project Leader facilitating weekly problem management meetings with Sr. technical staff reviewing root cause and corrective actions. Contributes metrics based reporting on the production and/or pre-production environment. Keep current with emerging technologies and lead implementation efforts as applicable.
Participate in knowledge transfer to ensure better grasp of the product and domain.
Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments. Maintain and prioritize the back-log of the defect fixes and enhancements
Min. 10 years of related work experience
Must possesses domain knowledge of payments systems
Experience in production support is a must
Very clear communication skills both written and oral
Able to drive/recommend solutions to extended technology teams.
Self-starter with excellent crisis management skills.
Technical knowledge of RHEL, JBOSS, MariaDB, KAFKA, Active MQ, SQL, Shell scripting and Job scheduling
Work with the team to provide 24x7 operational support including weekends and public holidays
Able to lead and facilitate meetings, to lead the technical team in driving investigation of incidents and corrective actions follow-ups
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases