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VP/AVP, Application Support Manager (Payments Platform), Institutional Banking Grp Technology, Te...

Keywords / Skills : VP/AVP, Application Support Manager (Payments Platform), Institutional Banking Grp Technology, Te...

8 - 50 years
Posted: 2018-07-11

Industry
Banking/ Financial Services
Function
IT
Role
Other Information Technology
Posted On
11th Jul 2018
Job Ref code
69312833
Job Description
Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities
  • Manage day-to-day activities associated with the ongoing operations for business-critical payment operations
  • Lead a team of platform support engineers who provide 24 x 7 operational support for business-critical payment applications 
  • Provide technical expertise to facilitate investigation of complex technical issues. Uses technical knowledge to provide workaround & solutions to complex issues in a timely and efficient manner. 
  • Leads formal and informal Post Event Problem Reviews, coordinates delivery dates, define action items, and pursue issues to closure for problems that occurred for all Severity Level 1 – 3 clients impacting incidents. 
  • Ensures that all stakeholders are sufficiently involved in the Problem Management process. Act as project Leader facilitating weekly problem management meetings with Sr. technical staff reviewing root cause and corrective actions. Contributes metrics based reporting on the production and/or pre-production environment. Keep current with emerging technologies and lead implementation efforts as applicable.
  • Participate in knowledge transfer to ensure better grasp of the product and domain.
  • Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments. Maintain and prioritize the back-log of the defect fixes and enhancements


Requirements
  • Min. 10 years of related work experience
  • Must possesses domain knowledge of payments systems
  • Experience in production support is a must
  • Very clear communication skills both written and oral
  • Able to drive/recommend solutions to extended technology teams.
  • Self-starter with excellent crisis management skills.
  • Technical knowledge of RHEL, JBOSS, MariaDB, KAFKA, Active MQ, SQL, Shell scripting and Job scheduling
  • Work with the team to provide 24x7 operational support including weekends and public holidays 
  • Able to lead and facilitate meetings, to lead the technical team in driving investigation of incidents and corrective actions follow-ups 


Apply Now 

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

About Company

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia's Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for seven consecutive years from 2009 to 2015.
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