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VP / AVP, Incident Manager, Group Consumer Banking and Big Data Analytics Technology, Technology ...

Keywords / Skills : VP / AVP, Incident Manager, Group Consumer Banking and Big Data Analytics Technology, Technology ...

8 - 50 years
Posted: 2019-04-24

IT/Computers - Software
System Administrator
Posted On
24th Apr 2019
Job Ref code
Job Description
Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose

The team actively monitors and manages the incidents and issues for the applications supported by the department. The team works with the application support team to ensure performance and high-level of application availability by preventing incidents through proactive monitoring and incidents correlation as well as constantly establishing and tracking user experience metrics. The team is also responsible for communication with stakeholders and other technology command center.

  • Coordinate the resolution of critical incidents utilizing technical and business resources in 24x7x365 enterprise organization
  • Must be able to take on shift work including the alternate weekend coverages 
  • Be a focal and escalation point for business critical issues requiring more detailed and in depth investigations.
  • Instigate and chair complex technical bridges with a large audience and hold senior management conference calls to advise Business Units of a critical incident occurring in the environment.
  • Send executive communications to a global audience providing accurate details of the incident and impacts to the business
  • Provide a command and control presence on technical bridges driving work streams and engaging resolvers as well as adhering to all processes, procedures and best practices
  • Authoritatively and confidently guide business critical incidents to resolution; may be called upon to make decisions on behalf of CBG Singapore in the heat of the moment that may have production impacting implications
  • Attend and represent CBG Singapore on situation reviews
  • Establish, build and maintain partnerships outside of your immediate team that have a direct relation to your day to day operations
  • Participate in major command center events and provide coverage for critical site tests.
  • Proactively review and engage on lower severity issues to ensure the appropriate focus is being given by the assigned technical teams in an effort to reduce business critical incidents.
  • The achievement of required SLAs

  • 5+ years professional experience in incident management, practices and skills or in IT operations in a financial institution. Working experience in a crisis or fast paced environments that require quick decision-making skills, and an ability to multi task
  • 3+ years’ experience in application development using JAVA, SPRING, scripting languages such as JavaScript, Shell scripts, mobile application development or similar hands-on experience on other technologies.
  • Good working knowledge of global financial institutions in terms of technology/infrastructure and their dependencies and requirements
  • Good technical knowledge on open system software technology – UNIX, Windows, middleware (J2EE, MQ) and database (Oracle, DB2, MySQL/MariaDB) etc
  • Good technical knowledge on network and storage technologies (SAN, NAS).
  • Good knowledge of CICD and agile methodologies 
  • Committed to results in a highly critical environment
  • Must possess decisive leadership, and the ability to exercise excellent judgment and decision making skills in the heat of the moment
  • Vocal and written customer service experience in dealing with a variety of personalities and levels of management
  • Strong analytical and problem solving skills
  • Knowledge and use of incident/problem management tool set e.g. SharePoint, etc
  • Must have in depth knowledge and understanding of Incident Management practices and skills
  • Certification or strong knowledge of ITIL concepts is very advantageous
  • Efficient typing and multitasking skills is essential to be successful in this role
  • Proven ability to influence others, especially outside of your immediate area
  • Bachelors or higher degree preferably in Computer Science or IT

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

About Company

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia's Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for seven consecutive years from 2009 to 2015.

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