Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities
The role will focus on problem solving and production support for the DBS Paylah application. It requires you to be a quick learner with good troubleshooting skills.
Debug production issues by digging into the application code, writing support related helpers and ad-hoc scripts, System automation and optimizations. This is a very DevOps aligned production management role.
The role implies extensive collaboration with the developers, business users and the wider regional production support teams. It requires you to be an effective communicator and a team player. Design, implement, fix and recommend strategies to automate for a very reliable production system/flow. Being technically hands-on will help in this aspect. The role is expected to involve production incident management, root cause analysis (RCA) and related follow ups to ensure closure of the issue.
The role will need to plan, manage, monitor and optimize the production related & related capacity and resiliency management.
At least 8 years of experience and strong understanding of support incident, change and problem management process
Minimum 5 years of experience doing L2/L3 production support, preferably in banking/finance Technology domain.
Minimum 3 years of exposure of Amazon Web Services ( EC2, ELB, VPC, S3, CloudFront, IAM, RDS, Route 53, CloudWatch, SNS,).
Minimum 3 years of hands-on experiences in Linux OpenShift, Docker Containers and Kubernetes.
Good understanding of microservice architecture and RESTful API integration patterns.
Involved in installation, configuration and administration of RHEL 5x/6.x Servers.
Providing data for a weekly and monthly report to senior management.
Monitor Production Server Health of different parameters (CPU Load, Physical Memory, Swap Memory, Hard disk, Mysql service, Http service and response time)
Installation of Packages, Patch Management and Upgrades.
Effectively communicate issues and status updates with business support, regional colleagues, and development teams.
Quick thinker, problem solver (even under pressure) and a fast learner under constantly changing environment.
Very good communication skills, be able to communicate effectively to both business and technology partners.
Knowledge in iChamp (or similar incident ticketing tools).
Knowledge in Monitoring tools (such as Grafana).
Bachelor Degree in Engineering or Computer Science
Strong Java skills
ITIL Foundation V3/2011 certification preferred
DevOps certification preferred
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases