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VP/AVP, Production Support Manager (Ecosystem/Paylah)Group Consumer Banking and Big Data Analytic...

Keywords / Skills : VP/AVP, Production Support Manager (Ecosystem/Paylah)Group Consumer Banking and Big Data Analytic...

5 - 50 years
Posted: 2018-11-08

IT/ Computers - Software
ERP, CRM - Support Engineer
Posted On
8th Nov 2018
Job Ref code
Job Description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
  • The role will focus on problem solving and production support for the DBS Paylah application. It requires you to be a quick learner with good troubleshooting skills.
  • Debug production issues by digging into the application code, writing support related helpers and ad-hoc scripts, System automation and optimizations. This is a very DevOps aligned production management role. 
  • The role implies extensive collaboration with the developers, business users and the wider regional production support teams. It requires you to be an effective communicator and a team player. Design, implement, fix and recommend strategies to automate for a very reliable production system/flow. Being technically hands-on will help in this aspect. The role is expected to involve production incident management, root cause analysis (RCA) and related follow ups to ensure closure of the issue.
  • The role will need to plan, manage, monitor and optimize the production related & related capacity and resiliency management.

  • At least 8 years of experience and strong understanding of support incident, change and problem management process
  • Minimum 5 years of experience doing L2/L3 production support, preferably in banking/finance Technology domain.
  • Minimum 3 years of exposure of Amazon Web Services ( EC2, ELB, VPC, S3, CloudFront, IAM, RDS, Route 53, CloudWatch, SNS,).
  • Minimum 3 years of hands-on experiences in Linux OpenShift, Docker Containers and Kubernetes.
  • Good understanding of microservice architecture and RESTful API integration patterns.
  • Involved in installation, configuration and administration of RHEL 5x/6.x Servers.
  • Providing data for a weekly and monthly report to senior management.
  • Monitor Production Server Health of different parameters (CPU Load, Physical Memory, Swap Memory, Hard disk, Mysql service, Http service and response time)
  • Installation of Packages, Patch Management and Upgrades.
  • Effectively communicate issues and status updates with business support, regional colleagues, and development teams.
  • Quick thinker, problem solver (even under pressure) and a fast learner under constantly changing environment.
  • Very good communication skills, be able to communicate effectively to both business and technology partners.
  • Knowledge in iChamp (or similar incident ticketing tools).
  • Knowledge in Monitoring tools (such as Grafana).

  • Bachelor Degree in Engineering or Computer Science
  • Strong Java skills
  • ITIL Foundation V3/2011 certification preferred
  • DevOps certification preferred

Apply Now 
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

About Company

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia's Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for seven consecutive years from 2009 to 2015.
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