Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose
Ensure successful management and delivery of Technology Projects
Provide leadership for regional project management function by managing, coordinating, and developing staff, third party project managers, vendors, business units representatives and internal IT team.
Manage the project scope, schedule, cost and quality
Assist team members to mitigate risks and resolve Project issues
Adhere to corporate project governance policy
Responsible for planning, leading, organizing, and motivating agile project teams to achieve a high level of performance and quality in delivering agile projects that provide exceptional business value to users.
Participate in Project Steering Committee (PSC) meetings and Project Portfolio meetings
Able to engage senior stakeholders to discuss and address project issues and risks
Lead projects budgeting during budgeting cycle
Facilitate and drive the formulation of IT solution roadmap for strategic initiatives
Collaborate with business and technology to define the IT solution roadmap for T&M
Able to recommend and define solutions after gaining insights from customer and employee journeys
Facilitate IT vendor evaluation and selection
Perform regular quality assessment and submit Quality Checklist
Bachelors Degree or equivalent qualification. Preferably in Banking or IT background.
Program and Project management qualifications desired.
Agile certification desired
Candidates should have sound banking product knowledge preferably in Trading or Treasury related products
A minimum of 6 - 8 years of experience in the direct management of IT application projects and with following skills and competencies:
In-depth Project Management experience, preferably with experience in managing PMO
Testing and Quality Management
An advantage to have applications development experience
Able to work with external vendors and across diversified teams
Process-driven and strong advocate of reporting
Good verbal and written communication skills
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases