Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you. Responsibilities
Source new and target market clients for the Bank
Identify client’s needs and grow the business within the specific, assigned geographical area through proactive client acquisition and retention
Introduce clients to a wide range of products based on their suitability
Provide investment advice to clients and to be fully responsible for clients under management
Work with Team Lead to implement market focus strategy
Ensure complete KYC, call reports and documentation for all clients
Comply with bank and regulatory requirements both in Singapore and in the specific geographical area
Degree holder with proven wealth management sales track record (minimum 4 to 6 years) and dealing with high net-worth individuals
Knowledge on trust set-up and private banking products is an advantage
Strong understanding of compliance and regulatory requirements
Excellent communication and relationship building skills
Team player, able to work together with product / support teams and other banking arms to acquire clients
For this particular role, specific focus will be to cover the Singapore/Malaysia market. One is expected to have established network of high net-worth clients in this region.
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases