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VP/AVP, Senior Support Engineer (Consumer Finance Platform), Consumer Banking Grp Technology, Tec...

Keywords / Skills : VP/AVP, Senior Support Engineer (Consumer Finance Platform), Consumer Banking Grp Technology, Tec...

7 - 50 years
Posted: 2018-07-11

Industry
Banking/ Financial Services
Function
IT
Role
Software Engineer/ Programmer
Posted On
11th Jul 2018
Job Ref code
69642532
Job Description
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Purpose
As Senior Support Engineer within the Consumer Finance Platform, you will be responsible for the service delivery of the applications for the platform regionally.
With your solid experience within application support, you will help develop process/practices/tools as well as manage teams to support the following technology related activities for the platform:
  • Corrective maintenance to fix defects and manage high severity incidents
  • Preventive maintenance to prevent problem re-occurrence
  • Recurrence activities to keep mission critical applications running

The candidate should value simplicity and impact, work comfortably in a collaborative, agile environment, and have the ability and desire to learn.
Key Accountabilities
  • Assist in leading a team of support engineers and drive up service delivery capability within the teams regionally
  • Improve systems and applications stability
  • Improve mean time to recovery for incidents
  • Meet critical application availability targets
  • Identify and drive opportunities for service improvement
  • Contribute to innovation in solving problems

Job Duties & responsibilities
  • Scope includes all systems components (applications and supporting infrastructure) supporting the Consumer Finance platform
  • Manage high severity incidents with customer impact with focus of recovering services as soon as possible
  • Manage incident trends with focus to close the loop on problems/incidents
  • Drive root cause analysis to prevent recurrence of problem incidents
  • Manage activities to ensure availability of applications meets SLAs
  • Manage business volumes against IT resources allocated to ensure adequate capacity
  • Manage patch management strategy
  • Manage certificate and encryption key renewals
  • Contribute to continuous improvement within the team

Requirements
  • Significant and solid experience in application support across banking applications
  • At least 7 years + of working experience within a technology organization
  • Strong problem solving, analytical, priority setting, facilitation and multi-tasking skills
  • Strong analytical skills and proven ability to simplify and clearly communicate with technical and business stakeholders 
  • Experience in leading, coaching and managing technical teams

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
 

About Company

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia's Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for seven consecutive years from 2009 to 2015.


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