Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities
Lead and drive customer experience, analytics and banking operations initiatives across business, operations and technology stakeholders, with focus on Singapore Consumer Banking and Wealth Management
Lead diagnostics including hypotheses generation, data collection, model development, and analysis with cross-functional teams
Lead identification and quantification of customer issues prevention, customer satisfaction, productivity, and cost reduction opportunities
Lead project(s) / business work stream(s) to deliver change, ensuring alignment to strategic objectives and realization of benefits
Deliver business model / operating model improvements; developing and introducing relevant frameworks to identify and deliver opportunities
Lead and prepare materials for sponsor, steering committee, management discussions and decisions
Synthe external research with internal perspectives / business strategy for best practice sharing and opportunity identification
Assist Future Operations team in building toolkits and frameworks
A recognized Degree or Post Graduate Degree in Business Management / Finance / Accounting; MBA preferred
Minimum 5-10 years of experience in Strategy or Management Consulting for Banking and Financial Services, with deep understanding of the banking and financial services landscape
Excellent written and verbal communications skills
Strong business and commercial acumen with thought leadership
Self-starter, driven, strategically focused, and organized with strong attention to detail
High intellectual horsepower, with experience in structured problem-solving and data-driven analysis
Proven ability to influence, and facilitate decision-making at the senior level; delivering results through others
Proven ability to resolve issues and negotiate outcomes between disparate stakeholders
Experience with analytics, customer journeys, banking digitization, and driving change is highly advantageous
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases