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VP / AVP, Strategy Manager, Consumer Bank Group Operations - Future Operations, Technology and Op...

Keywords / Skills : VP / AVP, Strategy Manager, Consumer Bank Group Operations - Future Operations, Technology and Op...

Posted: 2018-07-11

Banking/ Financial Services
Banking, Insurance & Financial Services
Other BFSI
Posted On
11th Jul 2018
Job Ref code
Job Description
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
  • Lead and drive customer experience, analytics and banking operations initiatives across business, operations and technology stakeholders, with focus on Singapore Consumer Banking and Wealth Management
    • Lead diagnostics including hypotheses generation, data collection, model development, and analysis with cross-functional teams
    • Lead identification and quantification of customer issues prevention, customer satisfaction, productivity, and cost reduction opportunities
  • Lead project(s) / business work stream(s) to deliver change, ensuring alignment to strategic objectives and realization of benefits
    • Deliver business model / operating model improvements; developing and introducing relevant frameworks to identify and deliver opportunities
    • Lead and prepare materials for sponsor, steering committee, management discussions and decisions
  • Synthe external research with internal perspectives / business strategy for best practice sharing and opportunity identification
  • Assist Future Operations team in building toolkits and frameworks
  • A recognized Degree or Post Graduate Degree in Business Management / Finance / Accounting; MBA preferred
  • Minimum 5-10 years of experience in Strategy or Management Consulting for Banking and Financial Services, with deep understanding of the banking and financial services landscape
  • Excellent written and verbal communications skills
  • Strong business and commercial acumen with thought leadership
  • Self-starter, driven, strategically focused, and organized with strong attention to detail
  • High intellectual horsepower, with experience in structured problem-solving and data-driven analysis
  • Proven ability to influence, and facilitate decision-making at the senior level; delivering results through others
  • Proven ability to resolve issues and negotiate outcomes between disparate stakeholders
  • Experience with analytics, customer journeys, banking digitization, and driving change is highly advantageous

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

About Company

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia's Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for seven consecutive years from 2009 to 2015.
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