Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities
Responsible for application design, enhancements and overall end-to-end functionality. Responsible for overall quality, stability and performance of the system.
Transform requirements into architecture and blueprint for the solution being created. Conversion that is based on several factors: previous, successful design patterns, reference architectures and enterprise architecture guidance.
Provide technology perspective to business to help guide roadmap and prioritization by keeping abreast with industry trends. Where required, help business the complexity of problem, simplify and define MVP.
Provide technical leadership and guidance to the development team, during the SDLC. Get development team’s buy-in into accepting the design to be implemented. Provide thought leadership to ensure minimal technical debt and best of breed technology is used.
Ensure that the solution architecture aligns with the roadmaps established by the enterprise architecture, and that it adheres to the enterprise architecture principles. Act as the bridge between Enterprise / Application Architecture and Delivery.
Be a consumer and contributor to architecture collateral. The patterns and guidance developed should be reusable in a broader enterprise architecture context.
Document and manage how multiple applications are poised to work together. Involves defining the interaction between application packages, databases, and middleware systems in terms of functional coverage.
Generate migration plans for systems which are at the end of the software life cycle or which have inherent technological risks.
An experienced Enterprise SOA and EOA Architect
End-to-End Enterprise Architecture understanding, including Enterprise Java Stack (JEE), Rich UI and Front-End technologies e.g. native, Kony, mobile applications (Android and iOS), Middleware technologies e.g. Mulesoft, Tibco, Solace, Mainframe technologies, Databases, Data Warehouses, and Core Banking solutions.
Good relevant understanding of Enterprise Integration and Messaging Patterns, SOA Governance practices
Strong communication skills including engaging senior management on strategic plans, leading project steering committees and status updates.
Experienced in Agile methodology.
Capable to handle multiple concurrent initiatives.
Excellent organizational, vendor management, negotiation, and prioritization skills.
Proactive and able to work under pressure, strong problem-solving skills and positive "can do" attitude.
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases