Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities
Conceptualize the Core Banking user Forum which ensures transparency and stability with respect to meeting the increasing demand on the Finacle Core Banking application.
Reach out business heads from different locations to identify initiatives/success stories/best practices to present and adaptable to different locations.
Conduct periodic application usage survey to identify common concerns and take it forward for regional solution, business case approval and implementation.
Work towards achieving consistent user experience across all locations.
Formulate task force comprising representatives from operations and business users for application documentation. Work with task force to decide on documentation approach, documentation baseline and setup process for documentation on continuous basis.
Conduct periodic user forum conference/meetings; prepare material for conferences in-line with forum objectives. Ensure participation from users across all countries and departments.
Identify opportunities to be standardized across locations, present to forum and receive agreement from stakeholders to proceed with regional proposal, business case approval and implementation. Review progress, results and benefits achieved. Inculcate continuous improvement approach.
Ensures that the demand management for innovations on Finacle are appropriately funnelled and adequately scrutinized for appropriate fitment with the business architecture in-order to maintain the stability of the environment.
Drive Finacle user forum to seek feedback from all the user groups, suggest improvements. Provide platform for users to understand what enhancements are planned other countries/ how the system functions/products used by other countries/groups.
Preferably minimum 10/12 years of experience in Bank Application delivery. Preferably Finacle
Strong Communication skills to communicate with operations and business effectively. Able to communicate with Group heads/MDs/Management teams
Emotionally resilient with good negotiation skills
Good analytical and decision-making skills
Possesses positive attitude with dedication and commitment towards work.
Good team player who collaborates with others to achieve a common goal
Strong accountability, responsible, and dependable
Consulting experience preferred
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases