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VP, Head of Service Excellence, Self Service Banking (SSB), Regional Consumer Banking Operations,...

Keywords / Skills : VP, Head of Service Excellence, Self Service Banking (SSB), Regional Consumer Banking Operations, ...

Posted: 2018-07-11

Banking/ Financial Services
Banking, Insurance & Financial Services
Other BFSI
Posted On
11th Jul 2018
Job Ref code
Job Description
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Purpose
  • Manage annual budgeting, SCM & productivity saves planning 
  • Track monthly operations budget (accrual & expense), SCM & productivity saves
  • Manage & improve daily CIT forecasting and review opportunities to reduce CIT 
  • Drive review and improvement of SSB operational processes to maintain efficiency and productivity balancing these with risks/controls and service quality
  • Lead data analysis to support the operations and support management reporting & updates
Key Accountabilities
  • Track SSB budget and SCM initiatives
  • Ensure reliable & accurate CIT forecasting 
  • Identify process improvements within operations and reconciliation process and work with vendors to implement them 
  • Work within the SSB team to identify productivity initiatives and implement them within the team
  • Liaise with external and internal parties to identify process improvement opportunities within SSB operations and reconciliation process
  • Work closely with system owners and technical leads for writing, reviewing Business Requirement document, reviewing Functional Specification, producing and executing UAT test plan
  • Perform data analytics on machine faults and identify actionable insights to improve machine uptime
  • Collaborate with Service Delivery Managers to manage SSB budget and also track Strategic Cost Management (SCM) initiatives
  • Prepare updates on project status/ initiatives for senior management
  • Support post-implementation tasks such as benefits tracking, periodic reporting, etc. 
  • Participate & lead team activities within unit and department
  • Degree holder in Engineering with at least 8 years experience
  • Advanced skills in MS office products
  • A good team player who is able to work well with product specialist, systems specialist, technical teams and external vendors
  • Able to present in an articulate manner to senior management
  • Prior experience in process improvement
  • Project management experience is a plus
  • Sound analytical and decision making abilities
  • Excellent inter-personal and communication skills in dealing with all levels of staff and external parties
  • Demonstrate Critical thinking: ability to suggest improvements and identify risks
  • A highly organized individual with good communication skills (verbal and non verbal)
  • Ability to work under pressure with accuracy and commitment
  • Self-starter, independent and able to rise to challenges and meet deadlines effectively

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

About Company

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia's Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for seven consecutive years from 2009 to 2015.

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