Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. About this role
The Technology and Operations Group is key to enabling the DBS vision of being the leading bank in Asia.
We are constantly challenged by changes in technology advancements and increasing customer sophistication and demands. We need strong Technology Risk Managers to ensure we have a robust environment to meet the challenges ahead.
As a member of the Technology Risk Management team, you will be in a second line of defense role responsible for driving IT risk management initiatives including risk governance facilitation, managing IT regulatory requirements and driving cross function regional targeted IT reviews.
Manage regulatory relationships and drive inspection proceedings
Drive and manage Technology risk initiatives and target reviews across DBS group
Facilitate Technology Risk, Control and Quality forum to ensure its effectiveness through agenda coverage and robust discussion across tech groups and locations
Assess regulatory (e.g. MAS, HKMA, CBRC, OJK, RBI, etc) changes impacting technology and drive related risk mitigation program with technology stakeholders
Proactive in forging effective engagement with key stakeholders on risk management, control and governance matters
Build relationships with technology stakeholders to pro-actively identify issues, ensure IT is effectively driving remediation activities and to continuously improve IT risk posture
Design and implement IT risk measures as part of the bank’s technology risk monitoring process
Degree holder preferably in Computer Science, Engineering, Mathematics or other related disciplines
Minimum of 5-8 years with demonstrated experience in identifying, assessing and advising on technology risks
Excellent organizational, problem solving, interpersonal and operating skills to effectively drive the IT Risk agenda with IT functions
Strong communication skills at all levels -- able to effectively communicate with IT management and as well line staff to drive IT risk mitigation initiatives and other IT risk management services
Experience to driving IT risk management in digital age a plus.
Knowledge of Information Security, System Resiliency & Availability & Software development practices and frameworks preferred
Good technical competencies and exposure to IT application or infrastructure development, support and management
Demonstrated experience of leveraging data and analytics to get stakeholder buy-in is a plus
Professional Certification preferred – CISA/CISM/CISSP/CRISC/CBCP
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases