Collaborate with cross-functional teams to define, design and develop Chatbot solutions
Work closely with Team Lead and other members of the Development Team to develop detailed specification documents with clear project deliverables and timelines, to ensure timely completion of deliverables
Attend client meetings during the requirement gathering and development processes
Analyze the customer’s needs by designing, testing and developing software as required, to satisfy the functional and non-functional requirements of the business
Work closely with internal Architecture Team to determine appropriate architecture and technical solutions, and provide relevant recommendations to the team
Communicate accurately to the Team Lead on the progress and/or delays of the assigned projects
Any other ad-hoc duties as required or assigned
Bachelor Degree/Diploma/NITEC in Information Technology, Computer Science or its equivalent
ITIL V3 Foundation Certification is preferred
Experience and deep understanding of Python, TensorFlow, and Google Dialog Flow
Experience with ReactJS, HTML/XHTML, JQuery and Bootstrap CSS
Familiarity with Docker, Linux, GitHub
Proven experience with relational database systems, such as Maria DB, MSSQL or MongoDB, and good working knowledge of SQL
Experience in developing and implementing open source software projects is desired
Ability to organize and manage multiple priorities
PrimeStaff Group was incorporated in 1994 with the sole objective of providing quality services in recruitment and human resource management and development. Since then, the company has grown organically into a specialist provider of permanent, contract, temporary and outsourced recruitment solutions. With over a decade of experience in Singapore, we operate across the public and private sectors, dealing from permanent positions, contract roles to temporary assignments.
Assisting jobseekers and employers, PrimeStaff’s regional expertise spans across the Asia Pacific region.
Our aim is to give employers quality staffing and individual candidates greater opportunities to succeed in their careers through a broad range of contacts and value-added expertise.
We have succeeded in transforming a conventional business concept into one that embraces technology, without sacrificing that all-important personal touch.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases