Provides technical advice and leadership for solution design to support business cases, projects and production incidents in the areas of middleware, integration and custom application development. (20%)
Provides technical governance to IT projects to ensure technical standards are followed during solution design and delivery. (10%)
Interact closely with business stakeholders to understand their needs and work with internal and external solution providers to design and build solutions to address those needs. (20%)
Collaborates with the Middleware team to create Standard Operating Procedures to ensure consistent use of technologies as per standards. (10%)
Collaborates with the Development team to create Standard Operating Procedures to ensure consistent adoption of development practices as per standards. (10%)
Designs IT Asset Management model including life cycle and framework (aligned to corporate goals) that drive/improve IT system reliability, quality and timeliness of IT service, cost and/or safety. (10%)
Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements. (10%)
Serve as subject matter experts to the development teams in one or more relevant technical areas that benefits solution delivery. (10%)
Education Degree in IT or equivalent
Minimum 8 years experience in IT Enterprise Architecture or Solution Architecture.
Good understanding of large enterprise infrastructure environments such as multi-tier firewalled web infrastructure, large databases, ETL, middleware connectivity, network and storage.
Experience with the following products: Software AGs webMethods Integration Server, CentraSite, WebMethods Mediator, MQ, JBoss EAP, SAP Data Services, Oracle DB, Eclipse, Adobe Experience Manager, Adobe Forms.
Experience in designing integration solutions using Java EE on WAS (SOAP web services), Message Broker, MQ, managed file transfers, and ETL tools.
Experience in building applications using Adobe AEM 6.1 stack.
Proven track record in team management.
Agile development experience or certification is advantageous.
Certifications/licenses relevant change management & project management certification would be preferred.
Strong negotiation skills and communication skills, both written and verbal.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases