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Windows RUN Engineer - 1 year extendable contract

Keywords / Skills : "Active Directory", "Powershell", "Batch Scripting", "Altiris", "Windows Server", hyper-v, "Subject Matter Expert", "Vmware", Virtualization, "Clustering", "Scripting", Escalation

8 - 15 years
Posted: 2019-04-08

Job Description

In a challenging and multicultural environment, we seek a Windows RUN Engineer to join our IT Production Services – Infrastructure – Systems & Storage team.

He/She will be a technical RUN professional for all Windows services in CA-CIB. He/She is accountable for the overall health and stability of the technical solutions within his scope. He/She has to effectively work with technical peers such as architects, peer engineers and project teams on technology road maps and projects. He/She will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.

The 13-member Windows team operates the RUN activities and delivers projects for its infrastructure scope covering Windows 2008, Windows 2012, Failover Cluster, Hyper-V, Altiris and HP DL/BL series hardware.

Main responsibilities

A RUN engineer has a wide spectrum of responsibilities and actions.

As an experienced professional in Windows Services, he/she:

• drives and delivers root cause for any high severity issue,

• reviews technology changes to identify potential risks,

• is responsible for problem management and resolution,

• animates the team to encourage collaboration and sharing of best practices,

• has a role in supporting technical skills development and provides training when required,

• supports new technologies and leverages them to provide consistency of service across streams,

• manages service improvements for all Windows services supported throughout the organization,

• documents, reviews, maintains and shares relevant technical information to the team

• provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,

• implements and develops improvements based on LEAN-CA-CIB best practices,

• focuses on automation and optimum use of the team to improve efficiency,

• supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,

• is aware of the global IT structure so that he/she anticipates interrelationships within the organization,

• engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,

• facilitates transformation projects and suggest future directions for new areas of improvement and change,

• guarantees the production readiness and license to operate of new projects and solutions,

• is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,

• actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations,

• technically coach and develop partner resources to improve quality and productivity,

• manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality.

Legal and Regulatory responsibilities, he/she:

• comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.

• maintain appropriate knowledge to ensure to be fully qualified to undertake the role.

• complete all mandatory training as required to attain and maintain competence.

Job specific environment and/or organization

• Fluent English written and spoken

• Working hours will be on a rotational basis

• On-call support will be expected on a rotational basis

Qualifications and Profile

• Minimum 8-10 years of experience in managing Windows environment with about 3-5 years of experience in financial institutes

• Must be a bachelors/engineering graduate

• Subject matter expert on technologies – Windows 2008, Windows 2012, Windows Failover Cluster and Hyper-V Server

• In depth hands on knowledge/experience with HP hardware (DL, BL series) and PowerShell & batch scripting

• Knowledge and/or hands on working experience with Altiris and Active Directory

• Knowledge and/or hands on working experience with emerging technologies – Cloud IaaS, HP Synergy is advantageous

• Excellent communication, interpersonal and logical skills

• Customer service oriented and a strong team player

• Ability to work under pressure and a commitment to solving issues

• French language proficiency would be seen as an advantage, to liaise with Paris team

About Company

Crédit Agricole Corporate and Investment Banking (CA-CIB)
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