Implementation of Windows based infrastructure based on business requirements Ongoing maintenance, security, and availability of Windows based infrastructure based on business requirements Troubleshoot and resolve Windows OS related incidents and problems according to customer processes Perform Root Cause Analysis (RCA) for OS related service problems as part of problem management Support Windows Server based systems, system software, clustering software and system management agents. Assist in developing and maintaining the Technical Disaster Recovery Plan. Provide technical support during disaster Execute Technical Disaster Recovery plan during DR and DR drill. Setting up and managing Windows Active Directory experience inclusive of managing GPOs and user profiles Setting up and managing Windows Clustering Setting up and managing VMWare hosts (inclusive of VCenters) and virtual machines including all OS platforms (Linux and windows) Working knowledge in VMware vSphere 4.x and above Setting up and managing Hyper-V and virtual machines Setting up and managing Netbackup and/or BackupExec, including defining backup policies based on industry standards
Comtel Solutions is a global Technology Services Company with a Singapore headquarter. We are the company of choice for Clients to fulfill their Technology services delivery. Our team works with Global MNC’s across industries like Banking, Insurance, Hi-Tech Manufacturing & Supply Chain to execute Projects & to run their Technology "Business as usual" functions.
We employ close to 1300 staff in our services mix that includes a provision of Managed Services, Application development and Maintenance and Staff onsite deployment.
Coupled with a shared corporate HR, Operations, and Audit team based in Singapore, Our Business and Technology Managers, are able to engage and deliver on a very broad structure of Technical Solution and Services delivery.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases