1. Perform System Administration based on ITIL activities, maintenance, backup/ restore, installation, upgrading, change requests, configurations & testing (Dev, UAT, Prod, and DR) for Windows Server 2008, 2012 & 2016.
2. Perform support and minor version upgrade on Microsoft SCOM, SCCM.
3. Perform server setup and minor version upgrade of Windows OS and ESXi hosts
4. Perform system monitoring and performance tuning
BT Group plc is a British multinational telecommunications holding company with head offices in London, United Kingdom. It has operations in around 180 countries and is the largest provider of fixed-line, mobile and broadband services in the UK, and also provides subscription television and IT services
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases