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Wintel System Administrator, Technology Services, Technology and Operations

Keywords / Skills : Wintel System Administrator, Technology Services, Technology and Operations

5 - 50 years
Posted: 2019-05-24

IT/Computers - Software
Posted On
24th May 2019
Job Ref code
Job Description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

  • Troubleshoot and drive system recovery. Escalate problems with actual or potential major impact to problem and Incident management. Perform root cause analysis and ensure planned actions are carried out to prevent recurrence. Must be proactive and possess a sense of urgency during service recovery
  • Ensure the supportability of the OS and system software. Plan and lead upgrade projects.
  • Review and implement change requests.
  • Conduct performance analysis and tuning
  • Seek to improve productivity through constant review and automation of system operation
  • Track and drive patch management for all middleware software. Track, plan and drive software upgrades to ensure continuous and up to date supportability.
  • Apply new technology and process to improve system supportability, recoverability, availability and performance.
  • Provide operational excellence and skills on OS and system software to support various project phases (requirement gathering, design, procurement, implementation and hand-over to operations).
  • Provide technical guidance and mentoring to help develop less experienced engineers.
  • Support audit and compliance activities.

  • Perform Security Health Check of Windows servers and other compliance.
  • Perform timely Patch management as per the Schedule.
  • Perform Change Management as per the process.
  • Support to all BAU [Business as usual] calls.
  • Support to raising & implementing including the Patch management CRs in the Wintel infrastructure.
  • Daily BAU L3 Calls Support on Windows 2008 and 2012 Server Family infrastructure.

Detailed Activities: 
  • Windows OS & Citrix Incident/Production Management
  • Installing, Configuring and Hardening of Windows 2008 / 2012 Servers
  • Installing, Configuring and Managing Citrix .
  • RAID Configurations and Disk management utilities tools.
  • Perform Security Health Check of Windows servers and other compliance related activities.
  • Coordinatingwith different lines of services with SLA.
  • 3rd party vendor coordination for visit and troubleshooting
  • Controlled shutdown and restart of services and dependencies
  • Console operations - verify system availability
  • Monthly check of assets against CMDB
  • Daily Operating System alert handling and response
  • Quarterly / half yearly password maintenance and scheduling
  • Ticket Status Check and Update
  • Respond to False Positive Alerts
  • Incident Escalation and Progress Monitoring
  • Handling Sev1 Incidents reported by automated alerts
  • Handling Sev2 Incidents reported by automated alerts
  • Handling Sev3 Incidents reported by automated alerts
  • Handling Sev1 Incidents reported by Users
  • Handling Sev2 Incidents reported by Users
  • Handling Sev3 Incidents reported by Users
  • Monitoring of DNS Resolution
  • Management investigation of User complaints
  • Maintenance and review of operating system admin accounts
  • Maintenance and review of application admin accounts
  • Maintenance of Hardware Monitoring Agents
  • Escalation of Hardware Alerts to onsite maintenance
  • Controlled Reboot of Server for hardware repair / replace
  • Deployment and Maintenance of Backup Agent Software
  • Log and Plan Procurement Request
  • Install of OS, Tooling, Backup Software, system management components
  • Creation of application admin accounts (if more than 10)
  • Maintenance and review of application admin accounts (if more than 10)
  • Create file system
  • Delete file system
  • Modify file system
  • Administrative User Account Reviews

  • Perform timely Patch management as per the Schedule.
  • Deployment of Monthly MS Fixes / Patches
  • Controlled Reboot of all systems after patch application
  • Removal of Patches if issues occur
  • OS software installation of non-mandatory patches and service packs

Change Management
  • Perform Change Management as per the process.
  • Change Raising to facilitate incident resolution
  • Change Raising to facilitate Problem resolution
  • Change Review and Monitoring
  • Change Management Reporting
  • Change Review and Monitoring

Problem Management
  • Responsible for preparing RCA document for Severity 1 & Severity 2 calls.
  • Trend analysis of Capacity report
  • Trend analysis of availability report
  • Problem Management and RCA
  • Trend analysis of tickets and recommendation of improvement
  • Identifying problem areas and finding out ways to reduce that

  • Documenting the changes in change management.
  • Document the Incident Report in Incident Management Tools
  • Creating and updating of technical documentation

  • Antivirus management
  • Initiate Outbreak co-ordination team
  • Troubleshooting of Antivirus agent issues
  • Resolution of out of date Pattern files
  • Management of Performance Monitoring Alerts (false positive)
  • Monitoring and Logging for Security violations

  • Reporting on outstanding Problem Records
  • Generation of Monthly Patch Report

Experience and Skill required:
  • Hands –on experience on Windows, Citrix, and /or SSH.
  • Regional experience is preferred.
  • Possess good technical knowledge of Windows hardware, operating system, hardening of OS security and system services (volume manager, file system, NTP, DNS, clustering, SSH, remote anywhere, TSM, ITM etc).
  • Experience in troubleshoot and performance tuning of Windows, Citrix and AD.
  • Experience in implementing and operating Windows, Citrix, AD and clustering
  • Information security knowledge on banking institution is preferred.
  • Data communication and network knowledge of a Wintel server farm is recommended.
  • Experience in middleware and application execution in the x86 environment (both Windows and Linux) is an added advantage
  • ITIL Certified or a strong working knowledge of ITIL Incident, Problem and Change Management disciplines
  • Should be able to train team members
  • VMware certification will be added advantage
  • Microsoft certification

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.  

About Company

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia's Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for seven consecutive years from 2009 to 2015.

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