Support the Wintel-based system infrastructure and services defined by the respective MSA in accordance with Service Levels.
Manage system changes through change request process & provide status reports to the relevant parties.
Respond promptly to incident, investigate & provide temporary and/or permanent resolution of incidents escalated.
Provide timely status updates to relevant parties.
Monitor & measure the performance & availability of systems proactively.
Implement corrective actions identified to improve performance & availability.
Monitor the agreed service level, document & maintain the configuration of the systems.
Provide regular reporting to relevant parties.
Ensure service level meet requirement.
Propose and implement action plan when required.
Monitor system according to standard operations procedures.
Expected to work during off-peak hours on system activities (e.g. patching, upgrade).
Identify, research, and resolve technical problems.
Be able to effectively operate within set guidelines, policies and procedures, and able to execute instructions with minimal supervision.
Provide supporting documentation, reports and other information to management (e.g. system utilization reports).
Provide support to users on a variety of system technologies including Microsoft Windows Server OS, VMWare, etc.
Diploma or Bachelor degree in Computer Information Systems or its related field.
VMWare VCP Certification.
ITIL v3 Foundation Certification is a MUST.
Windows Server Certification (e.g. MCSA: Windows Server 2008, MCSA: Windows Server 2012).
Minimum 2 years working experience relevant to functional area.
Able to work under pressure and odd hours.
Server/Virtualization (Windows), Hypervisors (Vmware), Virtualization (VMware vRealize Automation(VRA), vRealize Orchestrator (vRO), VMware vRealize Suite), AD, DNS.
Storage/Backup (3PAR, EMC, NetApp, Dell, Brocade, EMC Avamar, Symantec NetBackup, Commvault, Data Domain VTL).
Operational Support(ITSM tools, SCCM, SCOM).
Basic Network and Security knowledge (TCP/IP, Loadbalancer, firewalls, SFTP, Antivirus etc.).
Cloud platform experienced is an advantage.
Please send your most updated CV in MS WORD FORMAT to (mailto:email@example.com)
Kindly indicate your availability, current and expected remuneration package.
We regret that only shortlisted candidates will be notified.
Quinnox Solutions Pte Ltd (License Number: 06C3126)
Registered EA Personnel (Reg. No.:R1111100)