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"Application Support Analyst" / "Production Support" / L2 Level Application Support

Company Name Confidential

Keywords / Skills : "application support analyst", "Application Support", "production support", "application support engineer", "support analyst", "l2 support", "level 2 support", "senior support analyst", " analyst", "production support analyst", "support engineer", "pr

3 - 13 years
Posted: 2019-01-30

Banking/Financial Services
IT/Computers - Software
Technical Support Engineer
ERP/CRM - Support Engineer

Posted On
30th Jan 2019
Job Description
Kindly find the JD for your reference

Job Description:

Position: Application Support Analyst

Experience Level: 3+ Years

Job Location: Menara Affin Bank , Raja Chulan, Kuala Lumpur

Employment Mode: 1 year extendable contract

Level 2 Applications Support – Job Description

• Attends to technical problems/issues/incidents related to some Banking applications through onsite support, email, chat and phone.

• Provides assistance in diagnosing Application problems and providing solutions to resolve a technical problem/issue/incident.

• Applies troubleshooting techniques, tools and procedures to identify problems, investigate causes and recommend solutions to fix the problems/issues/incidents.

• Gives advice to customers/users on how to fix the problems/issues/incidents.

• Monitors problems/issues/incidents to ensure that these are completely resolved.

• Assists in fulfilling ad-hoc and enhancement service requests by running reports, implementing the solution, performing system integration testing, and assisting users in performing user acceptance testing.

• Mandatory Skills required à Java + SQL OR Hitachi eBworx TBS (transaction banking) product or eBworx Cash Management System

· Must be local Malaysians only

Interested candidates kindly revert back with your updated CV at

Mention the required details given below

Current Company:

Current Gross Salary Per Month:

Expected Gross Salary Per Month:

Official Notice Period / Negotiable up to

Any Buyout Options Available (Yes or No):


Current Location:

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