Develop and update policies and procedures to ensure that Incident, Problem, Change and Service Management processes are compliant with local regulations, internal guidelines and industry best practices. Ensure that system problems and changes are reviewed, reported and monitored till closure. Facilitate in the resolution of system problem tickets and effective implementation of countermeasures. Develop recommendations for continuous improvement for Incident, Problem, Change and Service Management. Maintain good working knowledge of industry trends, products, relevant laws and regulations. Adhere to all company policies as well as guidelines. Develop and maintain strong stakeholder management with key stakeholders both internally and externally. Work in partnership with the wider regional IT team to ensure that they are in agreement with the processes implemented and that it supports them in their day to day management or services. Provide support to the branches in the Asia region and ensure they understand the processes and tools implemented
Comtel Solutions is a global Technology Services Company with a Singapore headquarter. We are the company of choice for Clients to fulfill their Technology services delivery. Our team works with Global MNC’s across industries like Banking, Insurance, Hi-Tech Manufacturing & Supply Chain to execute Projects & to run their Technology "Business as usual" functions.
We employ close to 1300 staff in our services mix that includes a provision of Managed Services, Application development and Maintenance and Staff onsite deployment.
Coupled with a shared corporate HR, Operations, and Audit team based in Singapore, Our Business and Technology Managers, are able to engage and deliver on a very broad structure of Technical Solution and Services delivery.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases