Customer Experience & Administrative Executive
Salary Range: $2,500 - $3,000
Location : Tampines East
Working days : 5 daysTuesday - Friday - 12pm - 9.30pm
Saturday - 8.30am - 6.30pm
Job Responsibilities
Sales and Customer Experience
- Maintaining and updating our data base, students records via our school management system.
- Reporting of growth and attrition rate
- Tracking the daily schedules of teachers and students, ensuring that the classes are going on smoothly.
- Providing after sales support and maintaining of customer relations
- Converting sales and customer acquisition
Operations and Administration
- Front-desk duties and ensuring the smooth operation of the centre.
- Managing the procurement of all materials and office supplies.
- Handles billing administration and payment collection.
- Maintenance of the studio's facilities.
- Studio decoration and related matters.
- Coordinate with manager in different operational issues and promotional activities.
- Answering phone calls and email enquiries with professionalism and tact.
- Taking charge of all examination related matters, including registration, payments for examinations etc.
- Provide administrative support in the various business areas.
Job Requirements
- Diploma qualification in retail management, business study or related field.
- Prior experience in clerical work or customer service is a bonus.
- Proficiency in MS Office is a must.
- Strong initiative, detail oriented and good time management.
- Good interpersonal skills with the ability to engage people at all levels.
- Excellent written and verbal communication skills and IT fluency.
- Possess good telephone etiquette.
Whatsapp 9851 1096
[Confidential Information]
R2199156 14C7279