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Account Sales Executive Manager

Adomita Technologies Pte Ltd
2-5 years
Not Specified

Job Description

The responsibilities involve handling order processing, change requests, billing issues and disputes and pre and post-sales support.
ASE should have excellent verbal and written communication and strong stakeholder management skills. ASE should show accountability and ownership towards customer requests and provide end to end support. ASE is the customer point of contact along with Singtel Account Managers and is responsible for carrying out the customer projects and resolving billing issues.
ASE should engage with the internal stakeholder teams to arrange the resources for customer project completion. ASE should ensure that timeline and accuracy is maintained for all customer requests.
• Order Processing
Checking of documents, quotations and forms
Timely raising of sales orders to CSS
Accuracy in order raising to ensure provisioning and billing accuracy
Raising of waivers and adjustments and getting sign offs
Coordinating with customers and CSS to ensure smooth provisioning
Arrangements of site surveys, wiring etc
Alerting customers and AMs if there's any potential RFS delays
• Pre and Post Sales Support
Support to AMs
Assist AMs in reporting circuit faults and providing updates of circuit status accordingly to customer.
Addressing customers pre-sales enquiries and ordering process etc
Served as another customer point of contact for SingTel Account team
• Support for Re-Location and Complex Projects
Preparation work for relocation, ensure all services/aspects are well taken care of.
Checking of resources and making reservations in system for voice services
Verification of all information in forms, check endorsement of quotation and ensure they are orderly before submission to CSS.
• Customer Account Info Administration
Filing of documents e.g. SRCA, Contract Agreement, Pricing etc
Recording of customized account info
• Billing Issues
Assist AMs in billing issues, investigations, refunds, SLG rebates
Account consolidations, transfers
Checking of PTCs
Supporting key customers for customized billings
Coordinating with Finance and Credit departments
• Customer Experience
To support customers well so as to achieve customer satisfaction and ensure the ease of doing business with SingTel
Any Other Duties Assigned by Supervisor

Adomita is the place where employees are equally passionate about our customers success, developing innovative solutions and working together. We pride ourselves on our Adult Culture built on four shared values: Integrity, Teamwork, Accountability and Results. Every employee has a direct impact on our success and the profitable growth we deliver for our customers.

We take great pride in the work culture we have created at Adomita. Our culture enables us to provide our workforce- some of the brightest technical and business minds from the top universities and industries- with an environment that challenges them intellectually and empowers them to make a positive difference to the world around them.

Our analysts bring a rare combination of left and right brain skills which enable them to influence outcomes and solve business challenges.

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Functions : IT

Industries : Consulting/Advisory Services, IT/Computers - Hardware & Networking, IT/Computers - Software, Recruitment/Staffing/RPO

Skills/Roles I hire for: The Best in the Industries to support the Niche Need of the Companies.

level Hiring For: Top Management

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