Application Support Analyst (Renewable Contract)

Application Support Analyst (Renewable Contract)

Crédit Agricole Corporate and Investment Bank
2-9 years
Not Specified

Job Description

The Department and position
Credit Agricole has a Global IT department (GIT) that brings together all the IT departments in charge of developing and running CACIB and Crédit Agricole S.A.’s IT system and technological infrastructure.
Global IT has a worldwide presence in Europe and Africa, Asia-Pacific and Middle East, America with more than 3500 persons.
Information Systems Asia Pacific (ISAP), based in Singapore, is the bank’s premier IT hub. With over one thousand employees, ISAP is the key driver of Credit Agricole’s worldwide IT strategy. Many of the Bank’s most critical and important software and infrastructure solutions are developed and managed here.
The position is within the Capital Markets IT (CMI) division which manages information systems for capital markets activities which includes Front Office (FO) booking platforms, Sales , Risk Management (RM) control and regulatory reporting systems, financial product and contract valuation systems, and much more.
CMI teams are mainly located in Paris, London, New-York, Hong-Kong, India and Singapore. Current position is based out of Singapore and successful candidate will be able to work in an international context with distributed engineering teams striving for highest quality of delivery.
Mission Context:
The purpose of the position is as functional support eSales , to help the Front Office and Middle Office on the follow up of their commercial activity.
Key Responsibilities
• Working within the team responsible for the delivery and support of IT services to the relevant Capital Markets Products Line ( Rate, FX, Treasury, Credit and Derivatives etc).
• Providing 1st and 2nd line support.
• Assist to implement business requests on Sales perimeter
• Coordinate with overseas IT teams for projects and system implementations
• Shift work is required
Specific systems within FO Booking and Risk is responsible for are: - (non-exhaustive list)

Providing functional and technical help around the relevant systems to users worldwide by (not exhaustive)
• Ensure correct calculation of Volume Credit and Markup
• Ensure platforms admin in relation with system providers, both internal and external.
• Dealing with STP (straight through processing) issues.
• Work within the 24x7 ‘follow the sun’ set up.
• Conform to all internal policies and procedures.
• Manage customer relations when dealing directly with both internal and external users of the systems.
• Assist members of team (business or technical analysts)
• Liaise with users and developers.
Working both within the team responsible, or alone when requested, to act as, or in conjunction with a specific project manager: - (non-exhaustive)
• Assisting in the completion and timely delivery of projects
• Testing, including writing test scripts, for new releases.
• Assist the tracking of both time and resources on the projects.
• Documentation

Key Internal Contacts
• Back office to process any request, system issues from the applications
• MO, SACOM and Marketing team
• Paris and NY support team to solve the application issues and business projects
Legal and Regulatory Responsibilities
• Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Hong Kong Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
• Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.
Qualifications and Profile
An ideal Candidate should have
• Minimum 4 years of industry working experience, preferable in financial/banking industry
• Solid experience with UNIX scripting and SQL (Sybase)
• Good understanding of IT and market knowledge
• Good trouble shooting skills and be a quick learner
• Knowledge on financial products and market operations.
• Knowledge of monitoring solution (E.g OMI, ITRS Geneos)
• Good knowledge Microsoft Office
• Careful observance of standards and proces
• Proactive, independent and proven ability to work under tight target and pressure
• Good command of English, French would be advantage
• Candidates should have ITL certification (advantage).
Other Professional Skills and Mind-set
• Excellent communication (wriiten and verbal) and interpersonal skills across all levels with demonstrated ability to influence different stakeholders.
• Strong analytical and problem solving skills
• Strong sense of confidentiality
• Autonomous, self motivated and excellent team player
• Strong perseverance and diligence towards attaining goals and effective time management
• Self-starter and ambitious

Crédit Agricole Corporate and Investment Banking (CA-CIB) is the CIB arm of Crédit Agricole Group, world’s 10th largest bank by assets and the third largest bank in Europe. Credit Agricole offers its clients –corporates and financial instituations a large range of products and services in capital markets, investment banking, structured finance, and commercial banking.

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