Application Support Engineer

Application Support Engineer

Network for Electronic Transfer (S) Pte Ltd
2-7 years
Not Specified

Job Description

Application Support Engineer (Payment Applications)
Responsibilities
Involved in the requirements gathering, analysis, system integration test, and user assisted testing as part of the Software Development Lifecycle (SDLC)
Support application deployment requests initiated by Change Requests, plan and maintain the application environment with the latest patches, especially cyber security related mandates.
Support Disaster recovery exercises, including responding to level 2 incidents, to diagnose, troubleshoot as well as coordinate with the Application Development team for the successful resolution of issues.
Work closely with Incident Manager to ensure Preventive and detective measures of the applications are identified and implemented.
Ensure that stakeholders comply with the organization’s policies and procedures while to find innovative ways to optimize systems efficiency and increase productivity thru automation of tasks.
Track helpdesk tickets to a closure within the stipulated SLAs through detailed investigation support or route help desk tickets to the parties responsible for successful resolution.
Gather data metrics to conduct operational trend analysis, to improve capacity management to ensure that the suite of Payment Systems under their charge is operating at an optimal efficiency.
Requirements
Diploma or Degree in Computer Science or relevant Technology disciplines
At least 4 years’ experience in an application development or production support role
Experience in supporting Payments or Transaction banking systems
Team player with excellent communication and interpersonal skills that thrives in a fast-paced and dynamic environment
Technical Requirements:
Application servers such as JBoss, Apache, Tomcat, WebSphere, IIS
Programming Languages such as Java, Javascript, HTML, CSS
Operating Systems such as LINUX, UNIX, Windows
Relational Database Management System (MySQL, MSSQL, Oracle) concepts
SQL queries for data retrieval and analysis
Scripting (VBA, excel and/or other languages) and automation
Experience in Incident, Problem and Change Management
Interested candidates who wish to apply for the above opportunity, please click on Apply Now to submit your application
We regret that only shortlisted candidates will be notified.

Founded by Singapore's leading banks, DBS, Keppel Bank, OCBC, OUB, POSB, Tat Lee Bank and UOB in 1985 as a result of a need for a centralised e-Payment operator, Network for Electronic Transfers Singapore (NETS) has since been at the forefront of Singapore's cashless revolution, operating payment networks and driving adoption of electronic payments for the past twenty years.

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Functions : IT

Industries : Banking/Accounting/Financial Services

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