Application Support Engineer

Application Support Engineer

New Tone Consulting Pte Ltd
5-15 years
Not Specified

Job Description

Role and responsibilities
  • Provide L1/L2 Application support to business users
  • Ensure adherence to APS support roster in terms of mailbox, web portal and hotline
  • Ensure batch related issues are attended and resolved on time
  • Adhere to Service Level objective target and roadmap
  • Escalate timely to Head of App production support on possible risks, escalation matters and management issues.
  • Prioritize and deliver outstanding service, troubleshooting and resolving issues from Business teams
  • Ensure that unresolved tickets are escalated to appropriate individuals/teams based on established guidelines and procedures
  • Review and create application Support knowledge articles
  • Ensure that all the production deliverables are aligned with bank standards and best practices.
  • Analyze system logs and identify potential issues with Application.
  • Service monitoring, reporting and continuous improvement of the service quality and availability.
  • Implement communication charter to provide updates on production health status on a proactive manner
  • Provide a high level of customer services and maintains customer's trust and confidence by creating positive customer relationships, and successfully contributing to business goals and objectives
  • Should take part in 24/7 production support (i.e Shifts/Weekend/Public holidays)
Ideal candidate
  • Bachelor's Degree in computer science or computer engineering
  • 5+ years of overall IT experience, including 3+ in Application support
  • Experience in Trading, Equities, Bonds, Derivatives, Structured Products, FX, Money markets, Corporate Actions etc.
  • Basic functional knowledge in Private Banking or Asset Management
  • Excellent verbal and written communication skills
  • Experience working in a multi-cultural environment and remote teams
  • Analytical and Problem-solving skills along with a customer/user-centric mindset
  • Willingness to continually update and enhance skills in systems and processes through own efforts and trainings
  • High level of persistence, can-do attitude & pro-activeness
  • Knowledge of the following application is a definite plus: Predator, Kondor+ or MarginMan

Newtone consulting ( is a specialist provider of IT Consulting and placement solutions in the domains of:
- Banking and financial services
- Digital transformation
- Cyber-security

We assist our clients in the delivery of complex IT projects by providing an agile engagement model and talent management solutions from direct placement to consulting and managed services.

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