Job Description :BACKGROUND
The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project , geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.KEY RESPONSIBILITIES
ESSENTIAL SKILLSApplication Support Experience
The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
Start of day checks, continuous monitoring, and regional handover.
Perform same day risk reconciliations
Develop and maintain technical support documentation.
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
Ensures that storage and archiving procedures are in place and functioning correctly
Formulates and defines scope and objectives for complex application enhancements and problem resolution
Reviews and develops application contingency planning to ensure availability to users.
Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
Engages in post implementation analysis to ensure successful system design and functionality.
Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues communicates impact.
Ensures essential procedures are followed and helps to define operating standards and processes.
Act as a liaison between users/traders, interfacing internal technology groups and vendors.
Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
Acts as advisor or coach to new or lower level analysts.
Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
Directly impacts the business by ensuring the quality of work provided by self and others impacts own team and closely related work teams.
Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
Performs other duties and functions as assigned.
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
6-10 years experience in an Application Support role.
Experience installing, configuring or supporting business applications.
Experience with some programming languages and willingness/ability to learn.
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Knowledge ofInstant payments, Cross Border Remittances payments (SWIFT) , Low and high value payments product and life cycle of payments processing is highly desirable.
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/ experience of problem Management Tools.
Good all-round technical skills
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders.
Bachelor's/University degree or equivalent experience
Unix : 5-8 years IT Support experience with AIX or Linux
Scripting : 3-5 experience writing Shell, writing SQL queries
Messaging : Supporting MQ and NDM.
Others : MongoDB and Kafka knowledge is a big plus
Knowledge of Middleware -Websphere/weblogic is desirable
Monitoring Tools : AppDynamics, Geneos ITRS, ELK experience is an advantage
Good understanding and working knowledge in Autosys or relevant batching tools
Deployment Tools : Have worked on enterprise 1 click deployment tools
Worked on Incident management and tracking tools.
Good Understanding of network topology, Firewalls and Load balancers.
Excellent written and verbal communication skills
Know when to use technical and non technical language
Build relationships with peers and management at all levels
ITIL foundation 3 certified
Bachelor's degree in information systems or equivalent combination of education and experience
Ability to work in an Offshore/Onsite environment
Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority
Excellent communication and interpersonal skills with the ability to communicate well at all levels
Efficiently and effectively manages work, time, and resources.
Strong knowledge, understanding and application of project management principles and methodologies.
Ability to work under high-pressure situations and effectively prioritize in a highly dynamic work environment that includes a global focus.
Strong problem solving and program execution skills while being process orientated
Self-motivating and delivery focused individual
Ability to understand the big picture - can step back and understand the context of problems before applying analytical skills to address the issues.
Proven ability to communicate and develop long lasting relationships with all levels of Management in a clear, concise manner.
Citi has 12,000 offices in 140 countries around the globe. We have been around for nearly two centuries and over that time, have cultivated the world's largest financial services network. Today, Citi is built on the experience of 300,000 employees.
Treasury & Trade Solutions (TTS) is an integral part of ICG, serving public sector clients, corporates and financial institutions in over 130 countries. With over 700 public sector clients globally, handling 135 currencies and processing daily operations for 90% of Global Fortune 500 companies with 24 languages available on our online banking platform it's no wonder Technology is a critical component in our client centric business. In Q2, 2013 the $ value of payments processed daily was $3 trillion USD per day.
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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