Assistant Duty Manager

Assistant Duty Manager

Chinese Swimming Club
2-5 years
30000 - 36000 SGD

Job Description

Main Duties & Responsibilities

  • Oversee and supervise the day-to-day operations of the Front Office and ensure that the Front Office shifts are run efficiently, always providing outstanding service to members.
  • Perform in the capacity of the Front Office Manager to attend to members queries, feedback, complaints and issue as well as any crisis situation in the Club that requires Management's attention and follow up on service recovery with Management.
  • Ensure that suggestion/feedback forms are duly acknowledged and to follow-up with the relevant departments on the replies.
  • Ensure safety of members by preventing and responding promptly to emergencies in accordance to SOP.
  • Administer first aid and CPR when necessary and record into incident log in accordance to SOP.
  • To manage security issues and any matters concerning guests undesirable conduct.
  • To make random checks at various facilities to ensure that members comply with the Club's Constitution and Bye Laws.
  • Assist to motivate the Front Office team in maintaining operation standards and maximize efficiency and ensure high level of member satisfaction.
  • Work closely with other departments to fulfill and meet member expectation.
  • Maintain a library of newspapers and other reading materials.
  • Handle and attend to members queries on matters relating to reciprocal/affiliate/regional resorts or clubs.
  • Handle correspondences with the other regional clubs. Prepare the necessary introduction letter/card for members visiting regional clubs and vice versa.
  • Handle the administrative functions for the bookings of reciprocal/affiliate/regional facilities billing for the golf, etc.
  • Prepare and take minutes at the Regional Networking Committee and other ad-hoc meetings.
  • Ensure contracts for regional/affiliate/reciprocal clubs or resorts and magazines are renewed promptly.

Requirement

  • Candidate must possess at least a Professional Certificate/NiTEC in Hospitality/Tourism/Hotel Management or equivalent.
  • Good command of English in both verbal and written communication
  • At least 3 years hospitality experience with good computer knowledge will be preferred
  • Excellent members relation and problem solving skills
  • Confident with a pleasant disposition and well groomed
  • Ability to work under pressure and on rotating shifts (No midnight shift)
  • Able to work on weekends and public holidays (5.5 days work week)

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