Assistant Manager / Manager, Alumni Communities, Office of Alumni Relations

Assistant Manager / Manager, Alumni Communities, Office of Alumni Relations

Singapore Management University
5-8 years
Not Specified

Job Description


Job Description
  • Managing Alumni Groups and Communities
    • Engage alumni through building and deepening relationships with local and overseas alumni groups i.e. overseas chapters, local sports and interest groups.
    • Provide direction and guidance to alumni groups and chapters on their initiatives, budget, succession plans and other alumni matters
    • Encourage alumni-driven initiatives and activities
    • Form online alumni communities and implement digital engagement strategies, support the implementation of the digital alumni engagement platform
    • Measure the effectiveness of alumni engagement with SMART goals
    • Working across different spaces i.e. student-alumni pathway, professional continuation education, mentoring, associate alumni etc to rip more synergetic and wholistic effect in engaging alumni
  • Volunteer Management
    • Manage alumni volunteers and volunteer leaders of alumni groups under his/her care
    • Manage the database of alumni and alumni groups, including updating of contacts and members of Alumni Group Ex-Committees
    • Work as a team member in OAR to support department-wide events for volunteers
  • Event Management
    • Lead a work group or function independently to curate programmes and manage OAR events (both physical and virtual)
    • Conduct surveys to identify the diverse needs of alumni and improve programme offerings
    • Measure the success of events and programmes
  • Partnership Development
    • Working with colleagues in different spaces and Offices (e.g. OSL, OA) as strategic partners in alumni engagement
    • Collaborate with SMU Schools and Offices to engage alumni and manage alumni activities, events and programmes
    • Manage collaborative initiatives with industry and external partners

Qualifications
  • Degree with at least 5 years of professional experience, preferably in higher education sector and relationship management
  • Event experience would be a plus
  • Demonstrates professionalism in conduct, speech and leads by example
  • Adept in establishing and maintaining relationships at different levels
  • Mature and able to build and maintain relationships with alumni, industry partners and stakeholders
  • Knowledge of and adept at using technology, social media and database tools
  • Excellent interpersonal, presentation, and communication skills (both written and verbal)
  • Able to work independently under tight deadlines, and enjoys working in a fast-paced environment
  • Possesses high energy levels, an innovative mind-set, and a positive outlook
  • Demonstrates strategic and critical thinking skills
  • A dynamic team player and effectively bilingual
  • Proficiency in a third language will be an advantage

  • Managing Alumni Groups and Communities
    • Engage alumni through building and deepening relationships with local and overseas alumni groups i.e. overseas chapters, local sports and interest groups.
    • Provide direction and guidance to alumni groups and chapters on their initiatives, budget, succession plans and other alumni matters
    • Encourage alumni-driven initiatives and activities
    • Form online alumni communities and implement digital engagement strategies, support the implementation of the digital alumni engagement platform
    • Measure the effectiveness of alumni engagement with SMART goals
    • Working across different spaces i.e. student-alumni pathway, professional continuation education, mentoring, associate alumni etc to rip more synergetic and wholistic effect in engaging alumni
  • Volunteer Management
    • Manage alumni volunteers and volunteer leaders of alumni groups under his/her care
    • Manage the database of alumni and alumni groups, including updating of contacts and members of Alumni Group Ex-Committees
    • Work as a team member in OAR to support department-wide events for volunteers
  • Event Management
    • Lead a work group or function independently to curate programmes and manage OAR events (both physical and virtual)
    • Conduct surveys to identify the diverse needs of alumni and improve programme offerings
    • Measure the success of events and programmes
  • Partnership Development
    • Working with colleagues in different spaces and Offices (e.g. OSL, OA) as strategic partners in alumni engagement
    • Collaborate with SMU Schools and Offices to engage alumni and manage alumni activities, events and programmes
    • Manage collaborative initiatives with industry and external partners

Job Details

Employment Types:

Industry:

Other

Function:

IT

Roles:

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university. Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

Job Source : smu.recruiterpal.com

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