Assistant Manager/Manager, Payment Operations - Remittance, GO&T

Assistant Manager/Manager, Payment Operations - Remittance, GO&T

2-3 years
Not Specified

Job Description

  • To verify and authorise remittance transactions (MEPS, TT, IFT, Demand Draft, CO/Corporate Cheque etc) within stipulated approved limits.
  • To liaise with customers/branches/business units on any discrepancy/doubt in their instructions till resolution
  • Together with the team, to work and target SLA is met at all times.
  • To ensure quick action/resolution in managing both internal and external customers queries/feedback/complaints.
  • To monitor system availability & escalate promptly to management whenever required and to manage situation such that payment/service timelines are not impacted.
  • To conduct daily briefings emphasizing on defects/gaps/process lapses, their root causes and implementation plans to ensure quality work always.
  • To conduct regular process reviews to manage risk and control & ensure risk and regulatory compliance is observed on daily basis.
  • To participate in UAT/Projects as and when required.
  • To manage daily resource planning and staff training & development needs.
  • To manage business engagement in terms of assisting HOS in preparation for periodic reviews, service management sessions etc with business partners.

.LI - Sandra Qualifications

Knowledge & Skills
  • At least 2 to 3 years of knowledge and experience in processing/transacting remittances like TTs, MEPS, drafts etc.
  • Conversant in SWIFT knowledge and provisions, regulations and other guidelines governing remittances.
  • Proficient in Microsoft Windows applications - Word, Excel & Power-point.
  • Possesses good oral/communication and co-ordination skills and able to interact well with team members and business units/bankers/customers.
  • Ability to lead a team and drive for success to meet SLA and challenging tasks
  • Resourceful, energetic, persevering and able to multi-task independently with confidence in time-critical environment.

Personal Qualities
  • A self-motivated & pro-active person in managing operational efficiency and promote process improvements.
  • A risk-conscious person who ensures internal controls and procedures are complied with closely.
  • A meticulous person with an eye for details.
  • A confident, diplomatic and tactful person in problem resolution and decision making.
  • A person who possesses customer focus mindset and a firm believer of Quality discipline.

  • Must be able to work staggered hours, whenever required.

Job Details

Employment Types:



About OCBC

OCBC Bank is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with Aa1 by Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC Bank is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker

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