Assistant Manager/Manager (Programme Management), Executive Education Office

Assistant Manager/Manager (Programme Management), Executive Education Office

National University of Singapore
Not Specified
Not Specified

Job Description



About Us

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world's leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.
For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!
To learn more about the NUS Business School, please visit

Job Description

Part of a Dynamic Team in the vibrant growth of NUS Business School's Executive Education, the individual will be responsible for managing programmes for a wide range of multi-national companies in a diverse and stimulating environment.
. Responsible for the full spectrum of Programme Management as follows:
- Participant Preparation, Co-ordination and Programme Experience
- Client Stakeholder Liaison and Engagement
- Programme Director, Faculty and Coach Management (Business School + NUS + External)
- Supporting Partner and Vendor Management (Catering, Logistics, Transportation etc..)
- Programme Materials Management
- External Assessment or Materials Requisition and Preparation
- Internal & External Systems Set-up and Configuration
- Post Programme/Client Satisfaction Evaluation and Indices
- Event and Venue Management (Internal & External Venues)
- Concise, Timely and Accurate collation & provision of Programme Finance related information
- Any other Programme or Event related Activities
. Vital and pivotal contributor to Programme Excellence resulting in high participant and client satisfaction
. Work closely with the Operations Manager and team to ensure pristine and optimal operational readiness of facilities and equipment
. Evaluate needs of programme support specific systems and keep up to date with the National University Level system releases and applicability/enhancements
. Propose and implement Process and Systems Improvements in close partnership with the Head of Programme Management
. Work closely with key internal stakeholders to streamline processes and eradicate challenges
. Assist the Head of Programme Management in Training and Development of Programme Operations Team
. Supervise and provide coaching to the Programme Operations team members when required
. Perform any other ad-hoc tasks or projects as required by the Head of Programme Management

Qualifications

. A Degree from a recognized institution
. At least 5 years of work experience in a customer relations role, preferably within the service industry
. Experiences related to executive education, B2B marketing, account management, or relationship management in a cross-cultural environment or service industry will be considered favorably
. Communicate with diplomacy and be sensitive to diverse cultural backgrounds
. Pro-active and demonstrate creative, innovative and service-oriented approaches to problem solving
. Excellent planning and organizational skills by anticipating and taking initiatives within a tight time frame
. Able to work under pressure and adapt to last minute situational changes
. Self-driven with a high level of autonomy and yet be a team player simultaneously
. Competent knowledge of MS Office applications (Word, Excel, PowerPoint and Outlook)
(Appointment job grade will commensurate with the selected candidate's experience)

Covid-19 Message

At NUS, the health and safety of our staff and students are one of our utmost priorities, and COVID-vaccination supports our commitment to ensure the safety of our community and to make NUS as safe and welcoming as possible. Many of our roles require a significant amount of physical interactions with students/staff/public members. Even for job roles that may be performed remotely, there will be instances where on-campus presence is required.
Taking into consideration the health and well-being of our staff and students and to better protect everyone in the campus, applicants are strongly encouraged to have themselves fully COVID-19 vaccinated to secure successful employment with NUS.

Department : Dean's Office (BIZ)
Employee Referral Eligible: No
Job requisition ID : 15002

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