Associate - Bank Operations

Associate - Bank Operations

Optimum Solutions (Singapore) Pte Ltd
2-8 years
Not Specified

Job Description

General Description
Primary Responsibility
- Perform pre-check on all client related transactions before submission to Remittance team for processing
- Conduct callback with Front Office and client in accordance to the Callback Procedure
- Handles queries from Business
Secondary Responsibility
- Propose process improvement within the Team
- Ad hoc task assigned by team manager
Main duties
a. Pre-check on client related transactions (Payments, Internal Transfer, Standby Letter of Credit/Banker’s Guarantee, Letter of Undertaking, Cheques)
§ Ensure all relevant approval is obtained and instruction provided by Business adheres to client’s signing mandate
§ Escalate any deviation to Standard Operations Procedure
b. Callback on Asset and Non-asset Transfers
§ Ensure callback is conducted in accordance with procedures and policies
§ Initiate call to clients to confirm and verify various transactions / instructions
§ Retrieve and verify callback conducted by Front office
§ Handle BAU type of queries/issues ensuring that the case is resolved or properly escalated in a timely manner.
c. Control
§ Act as a control unit and be able to identify risk issues in the course of interacting with the client/Front office
§ Ensure that exception processing is completed exactly according to the conditions set in the approval
§ Perform an end of day review to ensure tasks are completed by signing off on the end of day checklist
d. Query Management
§ Ensure all queries from Business is resolved within expected timeframe or escalated to the correct parties
e. Change Management
§ Identify control gaps and work with team to review process efficiency and deliver improvements
§ Participate in projects as and when required
Work experience requirements
Profile of Candidate
· 2 to 4 years of experience in Private Bank Operations especially in the area of Remittances, Callback or Client Service role
Education requirement
Academic and professional qualifications
· Tertiary education with a good academic track record.
· Good knowledge of Microsoft Office.
Language skills
· Fluency in English is essential.
· Clear written & verbal communication skills with all levels of staff
Personal attributes
· Client-oriented mindset
· Meticulous and good team player
· Ability to work independently & drive initiatives forward until delivery.
· Ability to work effectively with both Front Office and Support staff, at all levels.
· Ability to work & deliver under time pressure.
· Proactive in identifying any process gaps, providing or suggesting solutions to improve productivity.
· Ability to perform ad-hoc system testing

Optimum Solutions, is a Singapore based full spectrum Software Solutions and Managed Services Company. Software services from Optimum are designed to deliver Enterprise Client-Server/ Multi-tier and Web based solutions across the entire value chain, spanning on-site consulting services to turnkey software projects. We started our operations in March 1997. Since then, we have grown to 2000 plus consultants working with us and have developed into a rapidly growing, highly competitive and responsive organization with professional management, strong technical and financial resources and commitment to fully serve its clients in Singapore, China, USA, Malaysia, Philippines & India

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