Associate Engineer (OIM)- 2 years contract

Associate Engineer (OIM)- 2 years contract

NetLink Trust
0-3 years
Not Specified

Job Description


Job description

Job Purpose
This role is responsible for the maintenance of NetLink Trust's fibre network. He/She is required to work on site with equipment to troubleshoot and rectify network issues both independently and as a team.
Responsibilities
  • Track that all installation appointments and work orders are fulfilled and delivered on time
  • Monitor and ensure that all fault tickets are resolved timely and meet performance SLA on MTTR, availability and QoS. Prepare monthly performance indicator reports according to the SLA framework.
  • Monitor and ensure that all work orders are completed timely and meet performance on SAP and QoS. Prepare monthly performance indicator reports according to the SAP and QoS framework.
  • Perform in-depth trouble-shooting of faults with using OTDR, GPON meter and power meter/light source.
  • Conduct in-depth analysis of statistics through system analytics on fault tickets to identify root cause of fault trends and potential network problems.
  • Conduct joint on-site testing and verification tests with QP/RL and RSP personnel to determine root cause of fault and resolution.
  • Conduct regular on-site inspections of on-going works to ensure that contractors adhere to established work procedures such as end-to-end testing, installation standards and safety work processes
  • To supervise staff and contractors to complete projects (if required).
  • Any other duties as per assigned.

Job Requirements

Requirements
  • Minimum Nitec qualification in any discipline
  • Experience in telecommunication area with service provisioning and field experience will be an advantage.
  • Analytical and has a flair for dealing with technical and operational problems
  • Good interpersonal and communication skills
  • Able to work independently and as a team
  • Exposure in customer service is an advantage
  • Knowledge of Fibre Optics
  • With valid Class 3 driving license
  • Candidates with no prior experience are welcome to apply as on-job training will be provided

Working Conditions
  • Required to work on alternate Saturdays
  • May be required to perform overtime if needed
  • Mainly onsite work
  • Required to drive the company vehicle during duty hours

Job Details

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