Associate Field Technical Specialist, Finland

Associate Field Technical Specialist, Finland

Medtronic Cardiac and Vascular
3-6 years
Not Specified

Job Description

Careers that Change Lives
Medtronic Navigation provides systems for surgical navigation and dedicated imaging devices for intraoperative imaging. To support the fast growing Imaging, Navigation and Robotics customer base, we are extending our support organization with a European Field Service Engineer.
A Day in the Life
We offer you a position where you can work closely together with the local business units in each country and you will be part of the central support team for Imaging, Navigation and Robotics for Western Europe. This group is responsible for new system installations and for providing timely remote and on-site service and repair support of the installed base of Image guided surgery systems and Intra-operative X-ray all over Europe. The role is integral in driving customer satisfaction through outstanding service and support.
You will provide second and third level support operations and escalations in line with the Medtronic Cranial-Spinal Technologies support process.
The responsibilities will include:
. Providing remote-and on-site support for new installations by phone and on-site support for both users and clinical / technical staff
. Assisting in technical support for hospital users of X-ray solutions.
. Working closely together with the global Tier 3 level support and Engineering groups for analyzing cases and gathering related information.
. Handling individual escalations by providing expertise or coordinating and driving internal and external resources involved
. Providing appropriate communications with internal and external customers to ensure resolution and proper follow-up, leading to customer satisfaction
. Pre-installation visit coordinating all the stakeholders to timely achieve the projects goals
. Assuring the overall quality of the technical support and services delivery by: Performing in-house and on-site training for both new hires as well as existing field personnel and clients, like surgeons, operating room personnel and biomedical staff
. Providing up-to date information via the appropriate communication channels
. Auditing installed base- and service delivery quality for Imaging products and initiating improvement actions
. Supporting future product integrations by organizing or performing upgrades and or configuration updates to the Imaging equipment installed base.
. Working extensively with Global Service to transfer development knowledge into sustainable support flow and to feedback serviceability and usability requirements.
. Supporting trade shows and travelling to potential customer sites to provide sales and clinical support of imaging product for evaluation/demo trial periods.
. Support presales process providing all the technical information to the customers and stakeholders.
. Prepare the documentation, directly or through other roles or contractors, to illustrate how to install the system and how better use it.
Must Have
. Bachelor's in biomedical or Electronic. Electrical or mechatronic engineer or alike
. Fluent in Finnish and English
. Optional 3+ years in Healthcare industries for technical support or service and optional experience in X-ray
. Strong customer service and interpersonal skills
. Autonomy and ability to work independently
. Good organization and strong analytical skills
. Traveling 80% of time in Finland with additional supporting in BeNeLux and UK&IE, preferred location close by an airport
. A clean drivers license
. Understanding the impact of Quality/Regulatory requirements
. Capable of lifting/travelling with tool cases of 25 kg
Nice to Have
. Self-motivated and independent and still a strong team player
. Reliable and able to deliver quality under stress
. Good project management and planning skills and used to prioritization of tasks
. Ability to work in a multicultural environment
. Responsive, confident problem solver and action oriented
. Positive and proactive can-do customer focused attitude
Your Answer
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At Medtronic, you will find a diverse team of innovators who bring their unique backgrounds and their individual life experiences to work every day. We work hard to cultivate a workforce that reflects our patients and partners, we believe it's the only way to drive healthcare forward. We want to attract a diverse workforce, regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, veteran status, or any other characteristic protected by state or local law. Join us and bring the power of your point of view to our culture of collaboration and innovation. It is through strong diversity, inclusion and engagement that we can remain a leader in medical technology and solutions. And by embracing everything you have to offer - your unique perspectives, talents and contributions - we can live up to the promise of our Mission. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future. Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your career.

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