Associate/Senior Associate, Digital Business Analyst (2 Year Contract)

Associate/Senior Associate, Digital Business Analyst (2 Year Contract)

Enterprise Singapore
2-5 years
Not Specified

Job Description

You will be working in a project team comprising various roles such as Project Manager, Scrum Master, Product Owners, Business Analyst, Solution Architect and the Technical Services Consultants, to deliver ICT capabilities including various system development and maintenance

Your will be responsible for eliciting business needs and analysing business problems in order to define and deploy digital solutions to address the needs of citizens, businesses and/or public officers. You will work with development teams (outsourced/co-sourced/insourced) for the delivery of defined digital solutions together with stakeholders.
In this role, you will work in a project team to:

  • Elicit, scope and manage business requirements
  • Apply appropriate human-centric tools and techniques, including plan, design and facilitate workshops, map service journeys, identify challenges and opportunities
  • Prioritise product backlog through rigorous information gathering and analysis with stakeholders, and contribute to the development of the Functional/ Design specifications
  • Develop the business case and Tender Specifications
  • Evaluate and recommend digital solutions that best address the needs
  • Undertake sprint planning, write user stories and define acceptance criteria with stakeholders
  • Review testing and data conversion documents to verify that specifications are met
  • Drive smooth deployment, adoption and operations of the solution
  • Analyse impact of requested changes (Operations & Maintenance phase)
  • Work with developers to understand and troubleshoot technical problems, as needed (Operations & Maintenance phase)
  • Undertake root cause analysis for problems in order to implement preventive and corrective measures to meet business and performance needs (Operations & Maintenance phase)


  • Pro-active, resourceful and self-motivated to innovate and take smart risks to achieve business goals and customer satisfaction
  • Able to take a broad, strategic perspective as well as drill deep to understand business needs and challenges
  • Able to facilitate discussions/workshops to elicit, manage and prioritise key business needs
  • A team player with strong influencing and people handling skills
  • Degree or Diploma in Computer Science, Information Systems, Information/Infocomm Technology, Computer or Electronics Engineering or related discipline
  • Minimum 3 years of relevant business analysis working experience for Digital Business Analyst and 5 years of working experience for Senior Digital Business Analyst
  • Participated in at least one full software or product development cycles, preferably using Agile Methodology with past development experience
  • Proven experience in IT business analysis, application solutioning and design, and testing
  • Strong analytical, conceptualisation and problem solving skills
  • Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders

Advantageous To Have

  • Consulting and vendor management experience
  • Knowledge of Cloud, Data Analytics, Service Design/Design Thinking, Agile
  • Agile Product Owner certification, Agile scrum master certification or similar
  • Business Analysis certification (Certification of Competency in Business Analysis™ (CCBA®), Certified Business Analysis Professional™ (CBAP®)) or similar


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